University of Central Florida
Google Workspace Engineer II
Orlando, FL (Main Campus) · Mid · Contract
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About the role
- Classification Title: Unified Communications Engineer II
Responsibilities
- Performs day-to-day administration of Google Workspace services (such as Gmail, Drive and shared drives, Calendar, Meet, Chat, and Groups).
- Manage Microsoft 365 services (such as Exchange Online, Teams, SharePoint, and OneDrive) as time allows.
- Performs routine platform maintenance, including configuration baseline checks, license and account lifecycle tasks, connector and certificate checks, and application of approved security, retention, and data protection settings.
- Resolves intermediate support issues involving access, sharing, synchronization, mail flow, storage, and collaboration services.
- Manages assigned work through ServiceNow with accurate troubleshooting records and timely customer updates, and escalates architectural, security, and platform-wide issues to the senior productivity platforms engineer with complete technical context.
- Implements approved changes, standard implementations, and configuration updates designed by the senior productivity platforms engineer, including pilot testing, phased enablement, migration tasks, and identity, single sign-on, and provisioning configuration.
- Develops and maintains scripts and workflow automation for routine operational tasks using approved tools and the patterns defined by the senior productivity platforms engineer, and identifies repetitive tasks that can be standardized or automated.
- Participates in peer training and cross-training, maintains current skills in Microsoft 365, Google Workspace, automation, and productivity technologies, and performs other duties as assigned.
- Technical Support and Incident Resolution
Requirements
- Bachelor's degree and 2 years of relevant experience
- or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree
Nice to have
- Experience administering Google Workspace and/or Microsoft 365 environments, including user and group management, licensing, email services, collaboration platforms, storage management, and security configuration.
- Knowledge of identity and access management concepts, including Single Sign-On (SSO), provisioning/deprovisioning, directory services, multifactor authentication (MFA), and role-based access controls.
- Relevant industry certifications such as Google Workspace Administrator, Microsoft 365 Certified: Administrator Associate, Microsoft Fundamentals certifications, ITIL Foundation, or equivalent credentials are preferred.
- Special Instructions to the Applicants:
- All offers are contingent on successful background and reference screens.
- Position requires a valid Class E driver's license.
- This position requires a Level 2 Background Check through the Florida Department of Law Enforcement (FDLE) Clearinghouse prior to employment.
- For more information, please visit the FDLE Clearinghouse website.
Compensation
- The anticipated salary for a well-qualified candidate is $72,000.
Benefits
- Maintains runbooks, configuration records, and knowledge articles for both platforms, and produces recurring operational reports on service health, licensing, and usage.
Visa & Work Authorization
- All applicants must be authorized to work for any U.S. employer.
This listing is sourced directly from University of Central Florida's careers page and normalized into a canonical job model.