Talkdesk

Talkdesk

Associate Solutions Engineer - Commercial

Remote - United States · Internship

Sponsorship not specified$124k-$164kDetected 35 days ago
Agentic AISalesforceCRMSalesCustomer SuccessCustomer SupportZendeskCommunicationProblem SolvingMentoringPublic SpeakingOrganizational Skills

About the role

  • The ideal candidate is curious, coachable, customer-focused, technically minded, and excited to grow into a trusted technical advisor.

Responsibilities

  • Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
  • Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.
  • Support the creation of customer demos,
  • Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
  • Develop foundational knowledge of Talkdesk solutions including Talkdesk's AI Platform, cloud contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation.
  • Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements.
  • Build confidence in explaining technical concepts in a clear, simple, and business-oriented way.
  • Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences.
  • Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience.
  • Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.

Requirements

  • Bachelor's degree in a technical, business, data, communications, or related field
  • Ability to explain ideas clearly and adapt communication style for different audiences.
  • Strong problem-solving skills and the ability to connect customer needs to potential solutions.
  • Ability to work effectively in a fast-paced, collaborative environment.

Nice to have

  • Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications.
  • Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences.
  • Familiarity with platforms such as Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus.
  • Paid Holidays: Talkdesk offers 14 paid holidays each year.
  • Method of Application: Apply online.
  • Application Window: The application window is expected to close at least 5 days from the posting date.
  • All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Skills

  • The application window is expected to close at least 5 days from the posting date.
  • The application was posted on 06/10/2026.

Compensation

  • $124,000 to $164,000
  • Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Benefits

  • Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
  • Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Company info

  • The Solutions Engineering organization serves as the technical and business advisory arm of the Go-to-Market team, helping customers envision, validate, and realize the value of Talkdesk's platform and AI innovations.
  • Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.
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This listing is sourced directly from Talkdesk's careers page and normalized into a canonical job model.