Axuall
Support Specialist
Remote - US · Junior · Full-time
No sponsorship$60k-$75kDetected 4 days ago
TypeScriptRecruitingCustomer SupportCommunication
About the role
- This is an entry-level position and there is the potential to grow within this and other departments in the company depending on your career ambitions.
Responsibilities
- As a Support Specialist you will:
- Provide outstanding levels of responsiveness and support via email, chat, text, and phone.
- Be readily available to provide live support via email, chat, text, and phone during scheduled hours of 11:00 AM - 8:00 PM ET (8:00 AM - 5:00 PM PT)
- Follow established workflow for the triage and escalation of support tickets.
- We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day.
Requirements
- Experience with software and ability to quickly figure out how it works.
Compensation
- $60,000 - $75,000
- Pay Frequency: Semi-monthly
- The posted range represents Axuall's reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting.
- Actual compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity.
Benefits
- Comprehensive Health Insurance
- Wellness Stipend
- Professional Development Reimbursement
- Work From Home Stipend
- Paid parental leave
- Equal Employment Opportunity & Pay Equity Commitment
- Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors.
Company info
- We offer a wide range of benefits for our team including:
Visa & Work Authorization
- We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protec
This listing is sourced directly from Axuall's careers page and normalized into a canonical job model.