LATICRETE

LATICRETE

Senior Technical Services Project Specialist

Connecticut, Bethany - Bld1 · Senior

Sponsorship not specifiedDetected 30 days ago
Project ManagementSalesforceCRMExcelCustomer SupportCommunicationCollaborationMicrosoft OfficeInternal AuditRevitBIM

About the role

  • Additional duties and responsibilities may be assigned, as necessary.
  • Clearly define to team-members project responsibilities and performance expectations for long- and short-term project plans.
  • Set clear priorities for team and individuals, including appropriate allocation of resources (time, money, and people).

Responsibilities

  • Support our organization in creating and optimizing technology/web-based offerings and custom specification driven documents with a customer-based agenda.
  • Our purpose is to improve the built world and the lives of those who build it.
  • At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions.
  • We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
  • The Senior Technical Services Project Specialist leads collaboration between internal and external resources focusing on optimizing our organization's Customer Experience to meet our customers' ever-changing needs.
  • This role provides project support and coordination of Subject Matter Expert (SME) on a variety of projects.

Requirements

  • Physical ability to lift and carry 40 lbs. (18.14 kg) repeatedly.
  • Push/pull: Must be able to push/pull 40 lbs.
  • Stand: Must be able to stand 50% of the day or more.
  • Sitting: Must be able to sit for 50% of the day or more.
  • Twisting/Bending: Must be able to twist/bend 20% of the day.
  • Associate's degree or equivalent work experience.
  • Experience with Salesforce/CRM solutions
  • Experience with Commercial Construction Bid and Management Software (DODGE, ConstructConnect, Procore, etc.)
  • Minimum of 8 yrs. experience in construction/design industry or related.
  • Minimum of 8 yrs. Commercial Flooring Coordination or Commercial Construction Project Management experience.
  • Knowledge of architecture, engineering, general contracting, design as they pertain to commercial construction projects planning, bidding, submittal, execution, close out, and life cycle phases. (Commercial Flooring, Tile, and Substrate Prep projects a plus)
  • Advanced knowledge of commercial construction culture, product lines, applications, practices and materials.
  • Proven track record of coordinating and managing commercial flooring projects.
  • Advanced knowledge of interpreting bid documents and the construction bidding processes. Specifications, RFI's, Blueprints, CAD/BIM documents, Change Orders, Submittals, AIA Billing etc.

Skills

  • Strong attention to detail.
  • Ability to listen intently and interpret information provided.
  • Able to deal with people who are difficult and/or distressed in a variety of situations.
  • Ability to multi-task while maintaining accuracy and quality.
  • Ability to prioritize tasks based on business needs.

Benefits

  • Tuition reimbursement
  • 13 paid holidays in addition to paid vacation and sick time
  • Flexible spending
  • Life Insurance, AD&D and Supplemental Insurance
  • This position supports the Customer Experience (CX) groups (Technical Services, Customer Service, Digital Education and Quality Assurance) as well as the Sales and Marketing department.

Company info

  • Consistently hold employees accountable for upholding the organization's values.
  • Proactively supervise unhealthy conflict among employees and take steps to prevent escalation.
  • Foster an open environment where employees feel able to provide constructive feedback and suggestions for improvement.
  • Assist in building employee culture and maintain LATICRETE values and traditions throughout the company in conjunction with HR guidance within IDP (Individual Development Plan).
  • Collaboration partner between CX, marketing/sales, customers and other departments when needed, and continuously works on identifying new ideas with an outside-in perspective.
  • We don't just make innovative, industry-leading products.
  • We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world.
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This listing is sourced directly from LATICRETE's careers page and normalized into a canonical job model.