LiveKit

Technical Account Manager

Remote, U.S

Sponsorship not specifiedDetected 21 days ago

JavaScriptTypeScriptPythonLLMsSalesforceSalesVoIPLeadership

About the role

It's also one of the first TAM roles at LiveKit, so you'll shape the function and the playbook as we hire more TAMs over the next year.
This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts.
You don't soften a recommendation when the customer needs to hear it straight.

Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base.
Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale.
Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts.
LiveKit is building the infrastructure layer for the voice-driven era of computing.
LiveKit is looking for an experienced Technical Account Manager (TAM) to own the long-term technical relationship with a portfolio of our most strategic accounts as their go-to expert on LiveKit, and our go-to expert on them.
You'll set the technical direction, drive customer outcomes, and orchestrate the full LiveKit team behind each account.
Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications.
An opportunity to build something truly impactful to the world

8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
Familiarity with real-time, distributed, or developer-platform systems.
Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure (if you've ever debugged that-one-weird-audio-issue, we want to talk to you).

Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next.
Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires.

Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
A track record as the trusted technical voice for engineering customers. Engineering teams have leaned on your judgment when the path forward wasn't clear.
Familiarity with real-time, distributed, or developer-platform systems. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself.
Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production.
Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.
Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop.

This listing is sourced directly from LiveKit's careers page and normalized into a canonical job model.