CarMax
Service Consultant
TX - Dallas - Plano · Full-time
Sponsorship not specified$12k-$19kDetected 2 days ago
Customer SupportCommunication
About the role
- 7207 - Plano - 4448 W Plano Pkwy, Plano, Texas, 75093 CarMax, the way your career should be!
- Your ability to balance technical details with a customer-first approach will make every experience seamless and rewarding.
- We're rethinking the way people buy cars - and our associates help us do just that.
Responsibilities
- Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
- Process service payments and manage cash transactions responsibly
- Coordinate workflow efficiently to maintain productivity in a fast-paced environment
- Strong interpersonal and communication skills with proven ability to deliver outstanding customer service
Requirements
- Proficiency in telephone etiquette and active listening techniques
- Ability to interpret and record data accurately while using intermediate computer skills
- Comfort working collaboratively across departments in a high-energy environment
Compensation
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Benefits
- Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
- If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
- Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
- For more details about benefits, please visit our CarMax Benefits website.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Company info
- Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
- Consult with customers on recommended repairs and explain service details clearly
Equal opportunity
- Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
This listing is sourced directly from CarMax's careers page and normalized into a canonical job model.