Discover Financial
Business Manager-Customer Experience
Chicago, IL, USA · Part-time
Sponsorship not specified$150k-$171kDetected 15 days ago
StatisticsNegotiationAccountingCustomer SupportMechanical DesignResearchLeadershipCommunicationProblem Solving
About the role
- Business Manager-Customer Experience Summary: As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges.
- And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
- Strategic Insights - Customer experience for US and Canadian Markets is looking for a talented and experienced Business Manager to join their team.
Responsibilities
- Partner cross-functionally to ensure data accuracy, shared definitions and coordinated business objectives
- Deliver executive level insights, narratives, and presentation
- Develop enablement programs to secure acceptance at merchants across the U.S.
- Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
- Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
- Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
- Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise.
- He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
- Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
- Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
Requirements
- At least 3 years of professional experience performing analysis
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A proven track record of decision making and problem solving based on analytics.
- Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics.
- All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Nice to have
- Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
- 5+ years of experience in analysis
- 2+ years of experience in financial services
- 1+ year of experience in consulting
- 2+ years of experience in people management
- Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
- Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
- Chicago, IL: $149,800 - $171,000 for Business Manager
Skills
- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Compensation
- The minimum and maximum full-time annual salaries for this role are listed below, by location.
Benefits
- This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.
Equal opportunity
- equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Apply directly at Discover Financial →Create a free account for alerts like thisView Discover Financial immigration profile
This listing is sourced directly from Discover Financial's careers page and normalized into a canonical job model.