Unily
Customer Support Engineer
Remote (United States)
Sponsorship not specifiedDetected 18 days ago
CRMCustomer SupportLeadershipCommunication
About the role
- This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance.
- Unily also holds the prestigious ClearBox "Intranet Choices 2025" award.
- You won't find a friendlier or more dedicated bunch of people.
Responsibilities
- Job Purpose As a Customer Support Engineer, you will be the frontline problem solver for our clients-owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑quality.
- You'll combine technical troubleshooting, product expertise, and AI‑assisted investigation to deliver world‑class support across regions in a follow‑the‑sun model.
- Main Responsibilities As a Customer Support Engineer, you will be the frontline problem solver for our clients-owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑quality.
- We know that everyone is unique and has their own story.
- We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.
Benefits
- 23 vacation days, 10 sick days, 1 annual volunteer day and 1 day off for your birthday!
- We offer medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels.
- 1x your annual salary in Life and AD&D coverage at no cost to you.
- 5% match on your 401(k) and no vesting schedule after your first 90 days.
- In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture.
- We offer a fantastic suite of benefits.
Company info
- 1pm-10pm, 2pm-11pm or 3pm-12am PST This role will suit someone who is comfortable working later shifts and enjoys supporting customers in global time zones.
- We are focused on achieving results as a team and having fun while we do it.
- We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
- The flexibility that we offer.
Equal opportunity
- We strive to have a diverse workforce that embraces and celebrates one another.
This listing is sourced directly from Unily's careers page and normalized into a canonical job model.