Collectors
Senior Customer Care Training Lead, PSA
Santa Ana, CA · Senior · Contract
No sponsorshipDetected 6 days ago
Project ManagementProblem SolvingTime ManagementMentoringWriting
About the role
- Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.
- We're always on the lookout for talented people to join our growing team.
- Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.
Responsibilities
- Lead training in all key areas of the PSA Customer Care department that may have training needs. Training will be delivered to new hires, temporary employees, and existing employees in PSA Customer Care.
- Support with onboarding and training new hires and temporary employees for PSA Customer Care.
- Anticipate and identify future training needs and create a curriculum, with the PSA Customer Care Manager's guidance to facilitate training.
- recommend and implement optimal solutions
- measure observed improvements, draft documents and reports within PSA Customer Care.
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Collectors uses e-Verify to validate your ability to work legally in the United States.
Requirements
- 4-6 years of experience in a training environment required.
- 2-4 years of lead or supervisory experience required.
- Fluent in English with the ability to read and comprehend instructions, correspondence, and memos
- ability to effectively present information in one-on-one and group situations to other employees of the organization at multiple levels of employment/management.
- Proven work experience in training others.
- Proven experience in designing training events in a corporate setting, including technical writing skills (writing manuals).
- Ability to stay organized and be detail-oriented.
- Ability to present complex information to a variety of audiences.
- Candidates must be authorized to work in the United States.
Nice to have
- B.S. or B.A. preferred
- 2-4 years leading a training team is preferred.
Skills
- The reasonable estimated hourly rate for this position is $28.
- Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Compensation
- Focus on building annual programs and preparing teaching plans for all employees.
Benefits
- Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company info
- All regular, full-time employees are eligible for ten company paid holidays
- We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units.
Visa & Work Authorization
- Candidates must be authorized to work in the United States.
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This listing is sourced directly from Collectors's careers page and normalized into a canonical job model.