Cdw
Sr Analyst
Mississauga / Forsythe - ON 44 · Senior
Sponsorship not specifiedDetected 30 days ago
AWSAzureCybersecuritySIEMSOC OperationsExcelCustomer SupportFirewallCiscoLeadershipCommunicationMentoringMicrosoft Office
About the role
- It's why we're coworkers, not just employees.
- We're proud to share our story and Make Amazing Happen at CDW.
- This role upholds defined service level agreements (SLA) and customer service excellence.
Responsibilities
- Services Delivery - 24x7 Support (70%)
- Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
- Performs deep analysis of the operating system.
- Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- Analyst continues to develop a platform of technical expertise.
Requirements
- Experience with direct call handling/ticket management in a client-based support environment
- Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
- Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
- Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
- Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
- Demonstrated ability to provide technical guidance to less experienced team members
- Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Nice to have
- Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
- Palo Alto and/or Check Point Certification
- IBM QRadar and Exabeam experience
- Previous work experience in a Managed Services Security Operations Centre (SOC)
- Essential Functions:
- We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities.
- This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.
Compensation
- As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers.
Benefits
- CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada.
Company info
- At CDW, we make it happen, together.
- Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.
- Coworkers who genuinely believe in supporting our customers and one another.
- We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed.
Equal opportunity
- CDW is an equal opportunity employer.
This listing is sourced directly from Cdw's careers page and normalized into a canonical job model.