Solink
Product Specialist
Ottawa Office · Exec · Full-time
Work authorization requiredDetected 40 days ago
Machine LearningLLMsCustomer SuccessCommunicationProblem Solving
About the role
- As a forward-deployed Product Specialist, you'll sit at the intersection of product, engineering, and customer success, helping bring Solink's platform to life in the real world.
- This role is ideal for someone who is relentlessly curious, thrives in ambiguity, and finds energy in translating complex problems into practical solutions.
Responsibilities
- Partner with Design, Customer Success, Sales, and Engineering to ensure smooth onboarding and fast time-to-value.
- Document deployment patterns, edge cases, and playbooks that can be scaled across the team and fed back into product thinking and onboarding.
- Build, configure, and fine-tune custom AI agents within Solink's platform to solve specific customer use cases, working hand-in-hand with the AI and Product teams to define what's possible and what's worth building.
- Collaborate closely with Engineering to understand agent architecture, provide real-world feedback on agent behavior, and help shape how agents evolve.
- Validate agent performance against live customer scenarios, iterating based on field feedback and performance data.
- Configure and validate how agent outputs are delivered and acted upon, including integrations and actions such as webhooks, email notifications, SMS, talk-down, and other downstream systems.
- Maintain a growing library of reusable agent configurations and templates that make future deployments faster and smarter.
- Identify, collect, and curate datasets from customer environments to support AI model training and fine-tuning, working directly with the AI team to ensure data quality and relevance.
- We're committed to building a diverse and inclusive workplace.
Requirements
- 3+ years of experience in a customer-facing, technical, or operational role, Solutions Consultant, Technical Account Manager, Implementation Specialist, Customer Success Manager or similar.
- Demonstrated ability to learn complex software products quickly and translate them clearly for non-technical audiences.
- Excellent communication skills-verbal and written-with the ability to move fluidly between customer conversations, product discussions, and engineering feedback sessions.
- Where the role allows, we support flexibility in how and where work gets done - and we're upfront about what's required.
- Advancement is based on contribution, initiative, and the ability to raise the bar - together.
- Must-Have:
- Strong problem-solving instincts with a genuine curiosity about how technology works and how it can be pushed to do more.
- Comfort working in fast-paced, ambiguous environments where the right answer isn't always obvious and priorities shift often.
- Familiarity working with or alongside AI/ML products, data tools, or automation platforms-you don't need to build them, but you need to understand what they do and how to get the most out of them.
- A creative, solutions-first mindset: you reach for the best tool for the job, whether that's a Solink feature, a third-party integration, or something you haven't tried before.
- Familiarity with AI agent frameworks, prompt engineering, or LLM-based tools.
- Nice-to-Have:
Nice to have
- Experience with video security, physical security, or loss prevention environments.
- Background in SaaS deployment, professional services, or technical onboarding.
- Exposure to data labeling, annotation workflows, or MLOps processes.
- Experience in retail, restaurant, or multi-site enterprise operations.
- Security Requirements
- Candidates must undergo a criminal records check upon hire;
- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- We do things the Solink way:
Skills
- Permanent | Full-Time
- About Solink
- This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Benefits
- Fully paid health & dental (no waiting period) + $500 health spending account.
- Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Company info
- Clear expectations, honest feedback, and no politics.
- Lead hands-on deployment of AI & AI Agent platforms with customers across commercial and enterprise segments, taking ownership from kickoff through to realized value with special projects
Equal opportunity
- Equal Opportunity Employer.
- If you require accommodation during the selection process, please let us know.
Visa & Work Authorization
- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
This listing is sourced directly from Solink's careers page and normalized into a canonical job model.