Irth Solutions

Senior Customer Success Manager - ILM

United States · Senior

Sponsorship not specifiedDetected 34 days ago

Product ManagementProduct StrategyAccount ManagementCustomer SuccessCommunication

About the role

Become a product expert, including the technical workings and practical business application.
Travel expectations - 10% This position is open to candidates throughout the United States.
Demonstrated success managing customer relationships in a B2B SaaS company Demonstrated capability to identify and mitigate risk.

Our Customer Success team provides focus and drives consistency in the execution of various customer success and retention-related matters within our install base.
Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform.
Develop strategic success plans for your customers segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.
Manage the resolution of escalated customer issues.
Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.
8-10 years of customer-facing CSM or account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience.

You are passionate about engaging your customers and expanding the business for them and us!
We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement, and help improve business processes to ensure overall customer success.
Keep customers informed of process and procedural changes.

This listing is sourced directly from Irth Solutions's careers page and normalized into a canonical job model.