Pirros
Customer Success Manager - B2B SaaS
Los Angeles Office
Sponsorship not specifiedDetected 42 days ago
HubSpotSalesforceAccount ManagementCustomer SuccessZendeskIntercomLeadershipCommunicationProblem SolvingOrganizational SkillsRevitBIM
About the role
- Our CSM's serve as trusted advisors, account owners, and internal customer advocates.
- As Pirros continues to grow, Customer Success is critical to retention, expansion, and turning customers into long-term Pirros advocates.
Responsibilities
- Lead Pirros onboarding, training, deployment, and ongoing adoption
- Build strong customer relationships and understand each account's goals, workflows, and success criteria
- Identify churn risk early and create clear action plans to improve adoption and satisfaction
- Drive proactive customer touchpoints, check-ins, business reviews, and adoption campaigns
- Partner with Sales to support renewals, expansion opportunities, and long-term account growth
- Work with Product, Support, and Engineering to resolve customer issues, bugs, and escalations
Requirements
- 3+ years of experience in B2B SaaS Customer Success, Account Management, or Implementation
Nice to have
- Familiarity with tools like HubSpot, Salesforce, Intercom, Zendesk, Gainsight, Vitally, ChurnZero, Pendo, or product analytics dashboards
- Pirros is committed to fair and equitable compensation for all our employees.
- Actual compensation for an individual may vary depending on skills, performance over time, qualification and experience.
Compensation
- Comprehensive compensation including salary, equity, full benefits, and unlimited PTO
Benefits
- Comprehensive compensation including salary, equity, full benefits, and unlimited PTO
- The CSM proactively monitors account health, identifies risks early, drives product adoption, uncovers expansion opportunities, and partners cross-functionally to resolve customer needs with urgency.
- Monitor Pirros account health using usage data, customer feedback, engagement, and support trends
- Customer retention and account health - Pirros customers renew because they are engaged and seeing value
Company info
- Own a book of Pirros B2B SaaS customers as their main post-sale point of contact
- Help customers understand new Pirros features, best practices, and ways to get more value from the platform
- Turn happy customers into advocates, references, case studies, and promoters
- Onboarding and adoption - customers are trained, activated, and using Pirros successfully
This listing is sourced directly from Pirros's careers page and normalized into a canonical job model.