eventconnect
Software Support Specialist
London, Ontario
Sponsorship not specifiedDetected 20 days ago
Process ImprovementCustomer SuccessEMI/EMCCommunicationProblem Solving
About the role
- This role is a strong fit for someone early in their career who is interested in technology, software products, and solving real customer problems in a fast-moving environment.
- This role offers meaningful exposure to product behaviour, customer pain points, process gaps, and the day-to-day realities of supporting a live software platform.
- Troubleshoot reservation, event, and workflow-related issues and help guide users through platform questions and configuration needs
Responsibilities
- Provide Tier 1 technical and functional support for EventConnect users by phone, email, chat, and ticketing systems
- Document support interactions, known issues, workarounds, and process improvements in internal knowledge bases and support materials
- Monitor support queues, prioritize incoming requests, and meet team KPIs related to response times, resolution quality, and customer satisfaction
- Contribute to support playbooks, training materials, and internal process refinement based on customer patterns and day-to-day operational experience
- Collaborate with Customer Success, Product, and Engineering teams to share customer insights and help improve the platform over time
- Familiarity with at least one programming language, scripting, or building small applications
Requirements
- Ability to learn new systems, workflows, and tools quickly
- Required Skills/Qualifications
Skills
- Strong written and verbal communication skills
- Strong problem-solving skills, curiosity, and persistence
Compensation
- Be part of a growing company building software for the sports and event industry • Gain deep product knowledge and firsthand exposure to how customers use the platform every day • Work in a collaborative environment where support, operati
Company info
- Be part of a growing company building software for the sports and event industry
- Gain deep product knowledge and firsthand exposure to how customers use the platform every day
- Support customers and internal teams with key workflows, including EMS/EMC, reservations, event setup, and related operational processes
Equal opportunity
- EventConnect welcomes and encourages applications from people with disabilities.
- Accommodations are available upon request for candidates during all aspects of the selection process.
- If a candidate is selected for an interview, please inform EventConnect of any required accommodations.
- If an applicant or successful candidate requests accommodation, adjustments will be made to support their specific needs.
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This listing is sourced directly from eventconnect's careers page and normalized into a canonical job model.