Ping Identity
Customer Success Manager
USA - Remote
Sponsorship not specified$76k-$95kDetected 50 days ago
SalesforceCRMCustomer SuccessCommunication
About the role
- It's something that inspires our company.
- People don't come here to join a culture that's built on digital freedom.
- One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
Responsibilities
- Employee Resource Groups that create a sense of belonging for everyone.
- We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity.
Requirements
- A minimum of 4 years of related experience in Customer Success / Experience.
- Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
- Experience with SFDC, Gainsight, or equivalent CRM systems.
- To be a successful Customer Success Manager, you should have:
- A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
- A naturally curious and proactive approach to uncovering adoption blockers and risks.
- Solid technical understanding of Cloud Solutions.
Skills
- Act as the voice of the customer internally to advocate for their needs.
- Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
- Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
- Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
- Willingness to be a hands-on contributor.
Compensation
- $76,000 - $95,000 + variable pay
- In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above.
- Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Benefits
- We believe in and facilitate a flexible, collaborative work environment.
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.
- Commuter Offset (Specific locations)
Company info
- A company culture that empowers you to do your best work.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
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This listing is sourced directly from Ping Identity's careers page and normalized into a canonical job model.