PlanGrid

Senior Technical Support Specialist, M&E

Portland, OR, USA · Senior · Contract

Sponsorship not specifiedDetected 5 days ago

PythonLinuxCustomer SupportMaya3ds MaxResearchCommunicationCollaborationProblem SolvingCritical ThinkingTime Management

About the role

Do you enjoy solving problems and helping others?
Are you passionate about customer experience?
Are you familiar with other Autodesk Media and Entertainment (M&E) software such as Motion Builder, Mudbox, Arnold.

Manage customer expectations by providing timely updates on progress
Actively address personal backlog of support requests
Participate in team efforts to improve support delivery processes and strategies.
Prioritize support between our Standard, Premium, and Enterprise Priority support offerings
Strong communicator and able to build relationships at all levels, taking initiative
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career.
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

3+ years of experience in related field
Knowledge of Windows, Mac OS, and Linux OS
5+ year's experience in the Media and Entertainment Industry
Advanced knowledge of Entertainment & Media industry needs, pipelines, workflows, and emerging AI-assisted workflows, including familiarity with relevant toolsets

Knowledge of Autodesk Motion Builder, Mudbox, and/or Arnold
Language skills English, additional languages
Knowledge of network setup and management in the scope of rendering, production coordination, and user management tasks
The Ideal Candidate
Courage: The passion to be bold and brave in one's actions to enable controlled risk-taking, promoting provoking yet respectful questions thereby delivering strong results
Simplicity: Have an approach and mindset to avoid unnecessary complexity and duplication
open to collaboration and desire to keep things simple to achieve quicker outcomes
Flexibility: The world of software is constantly evolving, and that is especially true in the M&E industry.

Job Requisition ID #
Position Overview
The world of software is constantly evolving, and that is especially true in the M&E industry.
In this role, you will be expected to continuously evolve your skills and knowledge with the products as new features and strategies emerge
About Autodesk
Welcome to Autodesk!
Ready to shape the world and your future?

Salary transparency
Salary is one part of Autodesk's competitive compensation package.
For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690.

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

https://www.autodesk.com/company/global-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Provide timely, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions Research, verify, and document product issues

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
We take pride in cultivating a culture of belonging where everyone can thrive.
Learn more here: https://www.autodesk.com/company/global-belonging

This listing is sourced directly from PlanGrid's careers page and normalized into a canonical job model.