NexHealth
Customer Care Specialist
United States
Sponsorship not specified$90k-$120kDetected 6 days ago
HubSpotCRMForecastingCustomer SuccessCustomer SupportEHR/EMRCommunication
About the role
- The Retention & Contract Specialist plays a critical role in protecting both the customer experience and company revenue during moments of churn risk.
- This role is responsible for managing customer churn, retention, and contract-related cases end-to-end within HubSpot, ensuring accurate forecasting, clean documentation, and consistent execution of established workflows.
- Success is measured by process excellence, sound judgment, customer empathy, and operational accuracy.
Responsibilities
- Own customer retention and off-boarding cases from creation through closure in HubSpot
- Build and document success plans for retention cases with clear next steps and timelines
- Maintain high-quality CRM hygiene to support accurate churn reporting and forecasting
- Collaborate cross-functionally with Customer Success, Support, Finance, Operations, and Product as needed
- Managers and partners can trust case documentation without rework
Compensation
- The range listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of commissions.
- Variable compensation type is determined by your role and level.
- NexHealth Compensation Range
- $90,000 - $120,000 USD
Benefits
- Full Medical, Dental, and Vision (up to 100% covered)
- 401K and commuter benefits
- High-impact work that directly improves the healthcare experience for millions
Company info
- Clearly communicate contract obligations and off-boarding details to customers
- Customers experience clear, empathetic, and professional communication during high-risk moments
- It's easy to make decisions that make our lives simpler, but not the customers.
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This listing is sourced directly from NexHealth's careers page and normalized into a canonical job model.