Designeersmidwest
Siebel Specialist/Helpdesk
Milwaukee, WI, United States
Sponsorship not specifiedDetected 3829 days ago
CRMExcelCommunication
About the role
- USCAN CRM Triage and Remediation Key responsibilities/essential functions include: ?
- Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ?
- Guide Field Personnel end users through issues with on the job training ?
Responsibilities
- Support the Siebel CRM system
- Triage inbound CRM Support requests from Field Personnel
Requirements
- Ability to multi-task and record and self-audit day to day activities
- Ability to adapt, shift focus if needed, but keep other tasks in mind for further work
- Minimum Bachelor?s degree
Nice to have
- Ability to learn/understand Siebel 8.1 CRM System Views
- Ability to understand different Service Business functions/processes in System Views
- Ability to understand Data Flows
- Siebel CRM, MS Excel, Windows 7, IE8+, Firefox, Google Chrome
- Attention to detail, accuracy and record keeping of work performed
- Ability to take direction, then work independently
- Ability to take notes on requested Tasks
- Ability to determine when to ask questions on unanticipated variations, vs work independently
Skills
- Updating FE Assignment Skills, Contract Data, Hourly Billed Service & Service Part Pricing
- may not be limited to the above and are subject to change
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