Applebank
Operations Supervisor- 181st Street
New York, NY
No sponsorshipDetected 26 days ago
Performance ManagementCustomer SupportCommunicationMentoring
About the role
- The incumbent delegates work assignments and provides coaching and instruction to staff, ensuring the timely and efficient completion of all client transactions in accordance with Apple Bank's policies and procedures.
- The Supervisor is also responsible for motivating Tellers to reach and exceed their individual and team goals.
Responsibilities
- Lead Teller-Unit activities by motivating staff to provide superior customer service, while performing routine banking and client service duties.
- Manage work schedules and assign tasks as needed throughout the workday.
- The Operations Supervisor leads the day-to-day activities of the branch Teller-Unit, modeling the highest level of customer service, while processing transactions and resolving potential client issues.
- The Operations Supervisor leads the Teller staff by assisting the Branch Manager in conducting performance appraisals, coaching/mentoring employees, and training new Teller hires.
- Perform cash management duties including the monitoring of the branch's reserve cash; distribute, and collect cash from Tellers, handling all daily settlements; conduct monthly Teller cash audits, maintain records of all differences, and assist with the location/resolution of errors.
- Performs Teller duties when necessary.
- Perform additional duties as requested.
Requirements
- Must have ability to motivate, train, develop, and evaluate staff.
Skills
- High school diploma or GED required; Bachelor's degree preferred.
- 4+ years of experience in customer service or bank operations.
- Prior bank supervisory experience required.
- Demonstrates analytical, organizational and accuracy skills.
- Excellent communication (verbal + written) and interpersonal skills.
- Possesses strong computer skills.
- Maintain detailed knowledge of internal policies and procedures.
- Exhibit courteous and friendly behavior.
- Ability to compute basic to moderately complex mathematical calculations.
- Weekend work and extended hours or substituting at neighboring branch locations is required.
- Mandatory training may require occasional travel.
Compensation
- Salary Range: $28.50/hr- $38.47/hr
Visa & Work Authorization
- Visa sponsorship not available.
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This listing is sourced directly from Applebank's careers page and normalized into a canonical job model.