eventussystems
Level 1 Technical Support Specialist - US
United States
Sponsorship not specifiedDetected 7 days ago
PythonBashSQLLinuxJiraCustomer SupportCommunicationProblem Solving
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Company Overview Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense.
Responsibilities
- Escalate unresolved issues to Level 2 Support or other internal teams as necessary for deeper engineering investigation
- Maintain disciplined ticket hygiene - accurately categorize and route issues at intake, keep tickets updated and moving through resolution, and proactively flag/close out stale or exception cases rather than letting them age in the backlog
- Participate in handover and coordination with global support teams across regions, ensuring smooth shift transitions and continuity of open issues across time zones
- Exercise judgment in prioritizing incoming alerts against client support requests based on urgency and client impact
- Collaborate with internal teams to identify recurring issues and suggest improvements to processes and documentation
- Previous experience in technical support, help desk, or customer service role
Requirements
- Ability to multitask, prioritize, and work in a fast-paced environment
Nice to have
- Ideal for a detail-oriented problem-solver with prior help desk experience
- familiarity with financial markets data (trade lifecycle, market/reference data) is a strong plus.
- Understanding of financial markets data strongly preferred - trade lifecycle, market and reference data
Compensation
- Competitive Compensation
Benefits
- Health, Dental, Vision & Disability Coverage
Company info
- Company Overview
- Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense.
- Its powerful, award-winning Validus platform is easy to deploy, customize and operate across equities, options, futures, foreign exchange (FX), fixed income and digital asset markets.
- Validus is proven in the most complex, high-volume and real-time environments of Eventus' rapidly growing client base, including tier-1 banks, broker-dealers, futures commission merchants (FCMs), proprietary trading groups, market centers, buy-side institutions, energy and commodity trading firms, and regulators.
- Serve as the first point of contact for customers in the US seeking technical assistance via the ticketing system (Jira)
- Provide clear and concise instructions to customers to guide them through resolution steps
- Assist in creating and maintaining knowledge base articles to enhance self-service support options for customers
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This listing is sourced directly from eventussystems's careers page and normalized into a canonical job model.