Braintrust
Product Manager, PLG
San Francisco
Sponsorship not specifiedDetected 36 days ago
Product ManagementProduct StrategyCustomer Success
About the role
- By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.
- Teams at Notion, Stripe, and Vercel use Braintrust to compare models, test prompts, and catch regressions - turning production data into better AI with every release.
- This person will be responsible for making Braintrust easy to discover, adopt, activate, and expand without requiring human intervention.
Responsibilities
- Own the end-to-end self-serve experience, from first visit through activation, retention, and expansion
- Build systems that help users discover new capabilities and adopt additional products over time
- Develop instrumentation, funnels, and experiments to understand user behavior and drive improvements
- Partner closely with engineering and design to ship high-quality experiences quickly, with marketing to align acquisition, onboarding, lifecycle, and conversion experiences, and with sales and customer success to ensure a seamless transition between self-serve and enterprise motions
- Own key metrics including activation, retention, conversion, expansion, churn, and product-qualified pipeline
- Build a repeatable understanding of why customers succeed, expand, and churn-and use those insights to shape the product roadmap
- Create scalable growth and retention loops that compound over time
- Help establish Braintrust as the default platform for teams building AI products and agents
Requirements
- 5+ years of product management experience, ideally in developer tools, infrastructure, SaaS, or AI products
- Strong understanding of product-led growth principles and business models
- Experience with pricing, packaging, and monetization
- Startup experience in a high-growth environment
Compensation
- Competitive salary and equity
Benefits
- Medical, dental, and vision insurance
- Flexible time off
- Competitive salary and equity
- Conduct regular interviews with churned, downgraded, and at-risk customers to understand why they leave and where the product falls short
Company info
- Braintrust is the AI observability platform.
- As Braintrust customers build increasingly sophisticated AI products and agents, they need infrastructure to understand, evaluate, and improve behavior over time.
- Braintrust provides the observability, evals, and optimization platform that powers some of the most advanced AI teams in the world.
- We're looking for a Product Manager to own self-serve and product-led growth business.
- You'll sit at the intersection of product, growth, design, engineering, and data to help more teams experience value from Braintrust faster.
- Develop a deep understanding of successful Braintrust teams by working directly with Pro customers, identifying the behaviors, workflows, and product usage patterns that correlate with long-term retention and expansion
Equal opportunity
- Braintrust is an equal opportunity employer.
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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This listing is sourced directly from Braintrust's careers page and normalized into a canonical job model.