Bigpanda

Director, UX Design

USA · Director

No sponsorship$230k-$270kDetected 130 days ago

UX ResearchUX DesignDesign SystemsProduct StrategyCiscoResearchMentoring

About the role

BigPanda is at an inflection point: we've built the market-leading AIOps event management platform and are now evolving into an Agentic IT Operations platform where AI doesn't just surface insights - it detects, investigates, prevents, and resolves incidents autonomously.
This shift fundamentally changes how enterprise software should be designed and raises new questions about trust in AI systems, shared control between humans and agents, and interfaces that evolve as AI learns.
We're looking for a Director, UX Design to define what AI-native UX means at BigPanda, starting as our first design hire and UX leader, setting the craft standards, experience architecture, and design philosophy for a multi-product platform used by enterprise IT teams worldwide, and then, as needed, building the team that will scale this vision.

Define AI-native UX principles and interaction models for an agentic, AI platform Lead the design process user-centered conceptual models and prototypes while collaborating closely with Engineering, PMs.
With BigPanda, some of the world's largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day.

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running.
BigPanda's AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action.

the ability to develop your skills each and every day.
BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer.
Market competitive salary with an anticipated base compensation range of $229,500 - $270,000.
We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward.

Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
Competitive equity Remote-first environment Unlimited PTO Twelve (12) paid holidays throughout the year Comprehensive health benefits #PandaParent support.

By eliminating IT noise, automating incident management, and keeping our customers' digital services up and running around the clock, we become a mission-critical part of our customers' IT operations.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas.
We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

vironment along with a work-from-home stipend to support remote work arrangements Values-based culture Please note that visa sponsorship is not available for this position

This listing is sourced directly from Bigpanda's careers page and normalized into a canonical job model.