Broccoli AI
AI Customer Education Lead
San Francisco · Contract
Sponsorship not specifiedDetected 1 day ago
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The hardest part of bringing AI into a contractor's operations isn't the software - it's getting the people at the desk and in the field confident enough to trust it and use it well.
- It's a two-sided job, and both sides run on AI.
- There's no dedicated owner today - just early proof (a handful of job aids, a few videos, some onboarding notes) and a lot of open space.
Responsibilities
- Use AI to build the material: draft lessons, produce docs, and analyze friction faster than a traditional team could.
- Turn messy, real-world workflows into clear, confidence-building lessons.
- AI-native - you use Claude and other AI tools daily to build training, analyze friction, and move faster than a traditional team could.
Requirements
- Can produce, not just plan - you can ship a job aid, a video, or a walkthrough yourself without a big team behind you.
- Experience in home services (HVAC, plumbing, electrical, roofing) - e.g., you've supported teams on tools like ServiceTitan, or run operations inside one.
- Build a certification program that turns proficiency into something measurable.
Benefits
- Own customer education end to end and build it into a scalable system.
- Design the framework and roadmap for the education system.
- Design education around the key moments customers interact with Broccoli, so adoption feels natural and low-friction from day one.
- 4+ years building training, education, or instructional content that real people used to adopt a tool.
- Built education or training programs from the ground up - not just run someone else's.
Company info
- THE ROLE The hardest part of bringing AI into a contractor's operations isn't the software - it's getting the people at the desk and in the field confident enough to trust it and use it well.
- You're not tied to any one format - video, in-product guidance, live sessions, interactive walkthroughs, or something no one's tried yet - whatever gets customers confident.
- Meet customers where they are: connect what they already do to how Broccoli helps, so getting started feels obvious, not intimidating.
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This listing is sourced directly from Broccoli AI's careers page and normalized into a canonical job model.