Globality, Inc.
Sr. IT Support Engineer
Palo Alto, CA · Senior
Sponsorship not specified$90k-$150kDetected 35 days ago
AWSAzureCloud PlatformsNegotiationProcurementDNSFirewallVPNCommunicationProblem SolvingTime Management
About the role
- Globality is looking for a proactive Sr.
Responsibilities
- Provide hands-on support and resolve tickets escalated through our service desk system
- Manage SLAs, prioritize queues, handle escalations, and ensure timely resolution
- Administer and support cloud-based platforms and services (Office 365, Azure, AWS, Active Directory, Slack, Okta)
- Perform hardware, networking, and cybersecurity-related support tasks
- Own incidents, tasks, and projects end-to-end
- use initiative to drive solutions
- identify and implement improvements
- Minimum 5 years working in an IT engineering or support role
Requirements
- Bachelor's degree in computer science/IT or related field
- Experience with configuring and maintaining SSO systems, SCIM provisioning, or Okta workflows
- Proficiency with cloud tech platforms (Office 365, Azure, AWS, Active Directory, Slack, Okta)
- Experience managing mobile device / endpoint platforms (Jamf, ManageEngine)
- Experience managing ticket queues, SLAs, and escalations
- Working knowledge of computer hardware, networking, cybersecurity
Nice to have
- ITIL 4 accreditation or experience working with ITIL 4 best practices
- Experience administering cloud platforms (AWS, Azure)
- Experience with FreshService ITSM
- Deep knowledge of Azure/AWS networking, IAM
- We're early to a massive shift.
- Enterprise procurement is one of the last major functions to be reshaped by AI-and it's happening now.
- This isn't incremental optimization.
- We're rebuilding how decisions get made and how trillions of dollars move through global enterprises.
Compensation
- The anticipated annual base salary range for this position is $90,000 - $150,000.
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