Harbor IT

Field Tech II - San Diego

San Diego, CA · Mid · Full-time

Sponsorship not specifiedDetected 26 days ago

Project ManagementCustomer SupportDNSFirewallCommunicationProblem Solving

About the role

Do you enjoy a dynamic environment where every day is a little different?
If so, this might be the right position for you!
We are seeking an experienced and customer-focused Field Technician II to join our team.

Provide day-to-day troubleshooting and technical support for desktop, server, and network-related issues.
Lead and participate in various IT projects such as hardware upgrades, migrations, and network installations.
Document troubleshooting and resolution steps in our service management platform (ConnectWise or similar).
Communicate effectively with the customer to build trust and ensure they feel heard and supported.

Technical Proficiency: 5+ years of experience in desktop, server, and networking support.
Strong knowledge of Windows 10/11, Windows Server 2016 and newer, Active Directory, DNS, DHCP, and networking protocols.
Experience with troubleshooting VPNs, firewalls, and network infrastructure.
Familiarity with IT service management tools (e.g., ConnectWise, Autotask).
Customer Service Skills: Strong verbal and written communication skills with the ability to communicate complex technical concepts to non-technical users.
5+ years of experience in desktop, server, and networking support.

Strong verbal and written communication skills with the ability to communicate complex technical concepts to non-technical users.
Empathetic approach to interactions, ensuring customer needs are prioritized.
A personality that aligns with customer service, where making the customer feel valued is a priority.
Proactive problem-solving with a customer-first mindset.
A collaborative mindset to work effectively both onsite and remotely.
Project management experience is a plus.
Ability to work independently and manage time effectively.

Competitive salary Comprehensive health benefits Unlimited paid time off Opportunities for professional growth and development Collaborative and supportive team environment
Familiar with administering dental practice line of business applications (e.g. Dentrix, Open Dental, EagleSoft).

This position is unique in that you will be dedicated full-time to providing IT support and project services to one of our key customers.

This listing is sourced directly from Harbor IT's careers page and normalized into a canonical job model.