Intuitive Autonomy
Product Manager, Digital Tech Support
Sunnyvale, CA, United States · Contract
Sponsorship not specifiedDetected 5 days ago
AccessibilityProduct ManagementProject ManagementBudgetingProcess ImprovementCustomer SupportMedical DevicesResearchLeadershipCommunicationCritical ThinkingPublic SpeakingOrganizational SkillsMicrosoft Office
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odds of building a lasting career here
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Nearly 30 years later, that question still fuels everything we do at Intuitive.
- As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide.
Responsibilities
- Maintain deep expertise regarding current methods for DTS service delivery to build a clear picture of the pain points, inefficiencies, and opportunities to evolve aligned support capabilities
- Develop user/product requirements for existing and planned service solutions/software
- Develop business cases for developing new features, capabilities, and service technology that demonstrate desirability, viability, feasibility, and ROI for the proposed solution.
- Partner with leadership to secure support and funding from relevant stakeholders and leadership.
- Support Global Services and product development as a DTS subject matter expert
- Engage in conferences, customer visits, job shadowing, and other relevant activities to build and maintain subject matter expertise and familiarity with DTS, customer needs, and strategic opportunities
- Partner with leadership to conduct market research, as needed, to test hypotheses and support DTS needs with customer experience data
- Develop and track goals for identified priorities.
- Partner with leadership to ensure goals are aligned to business unit goals and corporate objectives.
- Perform other aligned duties as specified by Global Services Leadership
Requirements
- Experience with product management, continuous improvement initiatives, Lean/Six Sigma, or equivalent
- Critical thinking skills, attention to detail, and experience with data-driven decision making
- Experience with market research, voice of customer feedback, voice of service feedback, or equivalent
- Minimum Bachelor's degree in a related field required
Nice to have
- Preferred Skills and Experience
Skills
- It started with a simple idea: what if surgery could be less invasive and recovery less painful?
Benefits
- Knowledge of medical device service operations or healthcare systems is a plus.
Company info
- If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com.
Equal opportunity
- Intuitive is an Equal Opportunity Employer.
- Accommodation & Accessibility Notice:
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This listing is sourced directly from Intuitive Autonomy's careers page and normalized into a canonical job model.