Patlytics

Patlytics

Customer Success Manager

New York

Sponsorship not specifiedDetected 20 days ago
AlgorithmsLLMsAccount ManagementIntellectual PropertyCustomer SuccessLeadershipCommunicationMentoring

About the role

  • About Patlytics Patlytics is the leading suite of AI-powered patent workflow solutions that operates at a global scale.
  • We have exciting plans for growth this year and are scaling our team quickly.
  • Our world class team includes lawyers, technical and non-technical talent from work environments such as tier one venture capital firms, Google, Yelp, Square, Facebook, Udemy, Latham & Watkins, and Uber.

Responsibilities

  • Drive a customer success strategy that ensures a systematic approach throughout the entire customer lifecycle - from implementation to adoption, value realization, retention, and expansion.
  • Strengthen client relationships by acting as an advisor and champion for key stakeholders to drive advocacy, organic expansion, and referrals.
  • Implement processes and early warning systems to minimize churn, eliminate risks, and establish multiple touchpoints within customer accounts.
  • Collaborate with leaders across the broader GTM (Go-To-Market) organization, Product, and Engineering teams to amplify the voice of the customer and foster a customer-centric culture.
  • Drive the development of a feedback loop, transforming customer insights into meaningful product enhancements and service optimizations.
  • Patlytics develops algorithms with the latest LLM technology that have been curated by leading professionals in the patent space.
  • If you're ready to challenge yourself, collaborate with the best minds in the field, and drive meaningful change, then we invite you to explore career opportunities with us.
  • You will develop a customer success strategy that scales, enhances our current processes, minimizes churn, and increases growth.
  • You will lead initiatives aimed at improving renewal and expansion rates, nurture talent, and advance customer relationships through proactive engagement.

Requirements

  • Minimum of 5 years of experience in customer success, account management, or a related role, within the IP sector.
  • A leadership approach that is marked by empathy, evident in your track record of team development through recruitment, coaching, and talent cultivation.
  • Extremely strong communication skills with the ability to engage and influence stakeholders at all levels within and outside the organization.
  • Ability to thrive in a fast-paced, evolving environment and are adept at adapting to changing needs.

Nice to have

  • Experience with or knowledge of AI and LLMs
  • Experience in an early stage start-up

Compensation

  • Competitive compensation and equity grants

Benefits

  • Medical, Dental, Vision, and 401(k)
  • Competitive compensation and equity grants
  • We are looking for a highly motivated Customer Success Leader, who will drive and execute a strategic vision to ensure our customers receive the maximum value from each aspect of our product offerings.

Company info

  • We are backed by top tier venture capital funds in Silicon Valley and believe in the power of exceptional talent.
  • We are seeking an empathetic leader, willing to go the extra mile to ensure our customers are 100% satisfied with our offerings.
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This listing is sourced directly from Patlytics's careers page and normalized into a canonical job model.