Code and Theory

Code and Theory

Client Engagement Director (US)

New York, New York, United States; Remote · Director

Sponsorship not specified$150k-$170kDetected 13 days ago
Brand StrategyAccount ManagementLeadershipCommunicationCollaboration

About the role

  • As a Director, Client Engagement, you'll serve as a primary point of contact for one - two of our most critical client relationships.
  • We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients.
  • With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve.

Responsibilities

  • Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships
  • Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals
  • Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably
  • Support account growth by identifying opportunities to expand client relationships into new service areas
  • Maintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions
  • Proven experience in account management with a focus on client satisfaction and relationship building

Requirements

  • Strong communication skills, with the ability to clearly articulate ideas and foster collaborative discussions
  • Ability to proactively identify client needs and translate them into actionable, strategic solutions
  • Extensive experience in agency account management, digital product, brand strategy, or a related field
  • Experience supporting contract negotiations

Skills

  • from tech to CPG, financial services to travel & hospitality, government and education to media and publishing.
  • The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent.
  • Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Compensation

  • Partner on overall account health, including quarterly and annual account planning

Company info

  • Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology.
  • We have teams distributed across North America, South America, Europe, and Asia.
  • The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
  • Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing.
  • We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
  • We're always on the lookout for smart, driven, and forward-thinking people to join our team.
  • The target range of base compensation for this role is $150,000 - $170,000.
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