Enertiv Jobs

CSM

Remote (United States) · Full-time

Sponsorship not specified$85k-$105kDetected 18 days ago

CRMAccount ManagementForecastingRecruitingCustomer SuccessLeadershipOrganizational Skills

About the role

We're at a pivotal moment in our growth.
To scale effectively, we need stronger operational foundations, clearer accountability, and disciplined execution.
Act as the voice of the customer by surfacing client feedback and market insights to Product and Leadership to influence roadmap priorities and service improvements.

Build a strong foundation: Complete Enertiv platform and industry onboarding, establish relationships with key client stakeholders, and confidently articulate Enertiv's value proposition.
Drive customer value and adoption: Deliver impactful QBRs, increase platform engagement, and achieve 60%+ multi-product adoption by aligning Enertiv's solutions to customer business objectives.
Develop relationships with two or more key stakeholders per account, serving as a strategic advisor to Asset Management, Sustainability/ESG, and Property Management leaders.
Experience in PropTech, commercial real estate technology, or real estate operations, with familiarity working with building owners, property managers, or asset managers.

This role is designed for a senior operations leader with a strong engineering mindset who can build the systems, standards, and operating rhythms required for our next phase.
Experience managing complex, multi-stakeholder customer relationships.
Experience with Zoho CRM and Notion.

$85-$105,000 base + performance bonus + equity The Role To support our continued growth, Enertiv is seeking an experienced Client Success Manager to build strategic client relationships, drive platform adoption, and help clients realize measurable business value.
This position reports directly to the Manager of Client Success and can be based remotely within the U.S. This role represents a unique opportunity to join a fast-moving, mission-driven team that's helping modernize and decarbonize the real estate industry.
What You'll Own Partner with the Onboarding team throughout kickoff and implementation to ensure a strong foundation, accelerate time-to-value, and lead cross-functional resolution of client delivery and support issues across maintenance, data, software, and ESG workflows.
Partner with the Asset Performance Services (APS) team to deliver client insights, measurement and verification (M&V) reporting, and proof-of-value deliverables that reinforce customer outcomes.
Partner with the AM team to identify expansion opportunities, support renewal planning, and advance long-term account growth through proactive forecasting and strategic account planning.
Act as the voice of the customer by surfacing client feedback and market insights to Product and Leadership to influence roadmap priorities and service improvements.

Deliver or schedule initial QBRs for priority accounts while maintaining accurate CRM data, customer health scores, and renewal forecasts.
Compensation $85,000 to $105,000 with potential performance bonus and equity.
We offer a competitive total rewards package designed to support your health, growth, and flexibility.
Employees can choose from multiple medical plan options (HSA and PPO), plus dental and vision coverage, company-paid life insurance, and access to a 401(k).
Eligible team members participate in performance-based bonuses and equity opportunities.
You'll also benefit from monthly Lunch & Learns, professional development support, and a $2,000 referral bonus for successful hires.
We provide a company laptop and home office stipend, flexible PTO, 10 paid holidays, paid parental leave, and hybrid/remote flexibility.

Consistently reinforce business value, strengthen executive alignment, and help customers achieve measurable operational and sustainability outcomes.

This listing is sourced directly from Enertiv Jobs's careers page and normalized into a canonical job model.