Donor Network West

Donor Network West

Supervisor of Tissue Recovery

San Ramon, CA

Sponsorship not specified$85k-$106kDetected 2406 days ago
Process ImprovementProcurementPerformance ManagementCustomer SupportResearchLeadershipCommunicationCollaborationMentoringPublic SpeakingOrganizational Skills

About the role

  • He/she provides input into policy development, process improvement, and other organizational decisions.
  • QUALIFICATIONS - Highly organized and resourceful, with excellent written, verbal and presentation communications skills - Demonstrates tact, maturity, and professionalism in all points of contact.
  • Attends and participates in departmental and organizational meetings. - Adheres to the principles of "customer service" in all aspects of the job.

Responsibilities

  • Works to ensure optimal staffing at all times by serving as an active supervisor, which includes routine frontline shifts and backup support during increased activity levels.
  • Encourages and supports research projects that are undertaken by DNW.
  • Supports the work of the Administrator-on-Call (AOC) & Clinical Operations Manager (COM) by providing consistent first-line advice and counsel for issues related to organ and tissue operations and recovery.
  • Tracks and trends performance improvement metrics within the department, and, in conjunction with the Recovery Services Manager, implements strategies to improve overall efficiency and performance.
  • Implements and monitors initiatives to increase overall productivity and output of the Recovery Services department.
  • Ensures that recovery documentation is completed in accordance with DNW, partner SOP's and industry standards/expectations.
  • Participates in the development of the strategic plan and effectively implements strategies within the Recovery Services department.
  • Activates the occurrence reporting system, investigates and performs root cause analyses, as necessary.
  • Implements strategies to increase communication, develop trust and intra-departmental collaboration; works to integrate frontline talent.

Requirements

  • Possess a high degree of organization, ingenuity, ability to solve problems independently,
  • Proven effective supervisory skills, managing team performance, exhibits motivational and leadership skills to engage staff to meet organizational goals.
  • Ability to adapt in order to rapidly problem-solve in the face of unforeseen challenges.
  • Two to four years of experience working in organ or tissue procurement or transplantation with significant knowledge of all aspects of organ, eye and/or tissue banking.
  • Ability to counsel, evaluate, discipline, and recommend termination of personnel, if necessary.
  • Highly organized and resourceful, with excellent written, verbal and presentation communications skills
  • Demonstrates tact, maturity, and professionalism in all points of contact. Builds and maintains positive relations within the Recovery Services, throughout DNW, and outside of DNW. Represents DNW effectively in client situations and to the general public.
  • Works autonomously and takes decisive action in urgent situations to minimize adverse events that may negatively impact authorization, the supply of organ and tissue, and the safety of recipients.
  • Makes efficient and effective use of own time. Sets and meets realistic deadlines. Attends and participates in departmental and organizational meetings.
  • Adheres to the principles of "customer service" in all aspects of the job. Supports fellow employees and others to further the achievement of DNW's mission.
  • Required Education: Degree in Biologic Sciences or equivalent degree/certification/diploma in an allied health field. Prior work experience within the donation industry may substitute for educational requirement.
  • Two to four years of experience working in organ or tissue procurement or transplantation with significant knowledge of all aspects of organ, eye and/or tissue banking. Education may partially substitute for experience requirement.

Nice to have

  • CTBS certification and/or CEBT certification
  • CPTC and/or CTP certification preferred
  • Prior supervisory experience and a proven ability to demonstrate a high level of effectiveness in goals achievement through skillful staff management strongly preferred.

Compensation

  • Focuses on coaching staff and works to implement field assessments and annual competencies, to improve direct reports' performance, provide continual feedback, and front-line support.

Benefits

  • Required supervision coverage includes days, nights, weekends, and holidays.
  • Provides support, assistance, and resources to DNW management team and Medical Directors.
  • Education may partially substitute for experience requirement.
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This listing is sourced directly from Donor Network West's careers page and normalized into a canonical job model.