Softline Solutions

Customer Success Manager

Glendale, CA

Sponsorship not specifiedDetected 23 days ago

Project ManagementJiraHubSpotCRMExcelQuickBooksCustomer SuccessResearchCommunicationOrganizational Skills

About the role

Softline Solutions is on the hunt for a Customer Success Manager who thrives in a fast-paced, startup-style environment where no two days look the same.
If you're a quick study, love solving problems, and can juggle multiple priorities without breaking a sweat, you'll fit right in.
This is a hands-on role within a high-energy digital marketing agency that's growing fast.

Build and maintain strong relationships with clients, ensuring long-term success across all company solutions and services.
Deliver exceptional customer satisfaction through proactive communication and reliable support.
Collaborate cross-functionally with internal teams-including support, management, and sales-to resolve client or campaign challenges efficiently.
Maintain complete and accurate client data to ensure smooth workflows and quick issue resolution.
Manage client communication on payments, service updates, and general account inquiries.
Manage client review profiles and execute strategies for Online Review Management.
They build tailored, data-driven campaigns across key digital channels and manage everything from strategy to execution and reporting.
You'll manage client relationships, troubleshoot issues, and ensure our services deliver real, measurable value.

Google Workspace, Excel, Asana, Agency Analytics, CallRail, Quo phone system, JIRA and Confluence.
Analytical & Marketing Responsibilities Set up and troubleshoot Google Business Profiles.
Analyze and interpret complex campaign data across multiple platforms.
Track KPIs and compare performance metrics against baselines.
Conduct deep-dive analysis to identify issues or inefficiencies.
Qualifications A fast learner who can adapt quickly to changing priorities.
Someone who thrives in a fast-moving, collaborative environment with startup energy.
An analytical thinker with a customer-first mindset.
A professional communicator who can balance empathy with efficiency.
Highly organized, proactive, and detail-oriented-because every detail matters when managing multiple clients and projects.
Demonstrated strong project management skills, specifically with JIRA and Confluence.
Why Join Us This isn't a cookie-cutter corporate gig-it's an opportunity to join a company on the rise, where your ideas actually matter.

Some companies include Closets by Design, Canada Dental Group, travel companies, and merchandise distribution companies.

We're looking for someone who's as passionate about people as they are about performance metrics.

This listing is sourced directly from Softline Solutions's careers page and normalized into a canonical job model.