BCBSNE
Technical Analyst
Omaha, NE
Sponsorship not specifiedDetected 30 days ago
AzureDatadogDevOpsData AnalysisData VisualizationAgentic AIAgileJiraOperations ManagementProcurementOnboardingContract ManagementResearchLeadershipCommunicationProblem SolvingPublic Speaking
About the role
- Our team is the power behind that promise.
- The Technical Analyst is an AI-first position that leverages Microsoft Copilot, Copilot Studio agents, and AI-assisted workflows for ticket triage, vendor communications, meeting summarization, metrics analysis, and knowledge-base queries.
- The ideal candidate will live within driving distance of the Omaha, Nebraska office.
Responsibilities
- Perform research and root cause analysis to gain historical knowledge, identify recurring incident patterns, and provide data-driven recommendations for resolution and prevention.
- Maintain point-of-contact lists and escalation procedures for internal teams and all platform-related vendors.
- Own and maintain the enterprise IT asset inventory in the CMDB/asset management system - ensuring hardware, software, and licensing records are accurate, current, and audit-ready.
- Manage the software and service renewal lifecycle - collecting vendor quotes, coordinating with Vendor Services for contract review, submitting requisitions through the procurement system, and ensuring renewals are completed before expiration.
- lead post-implementation root cause analysis, remediation coordination, and preventable-procedure development.
- Identify and report release-related issues; lead post-implementation root cause analysis, remediation coordination, and preventable-procedure development.
- Drive cross-training initiatives across service desk and platform operations to build team resilience and shared operational knowledge.
- Create and deliver presentation content for enterprise-level operational reviews, leadership updates, and vendor quarterly business reviews - using AI to draft and accelerate preparation.
- 3+ years in IT service delivery, operations management, or platform support.
- Demonstrated ability to manage vendor relationships, track SLA compliance, and drive escalation resolution.
Requirements
- Bachelor's degree or equivalent experience
- One to three (1-3) years' experience in technical or business analysis
- Experience with ITSM ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Management, or similar).
- Working knowledge of ITIL fundamentals (incident, change, and problem management).
- Experience with Azure DevOps or similar work tracking tools for backlog and sprint management.
- Experience with IT asset lifecycle management - hardware inventory tracking, software license compliance, and vendor contract renewal processes.
- Strong analytical skills. ability to identify trends in operational data and translate them into actionable recommendations for leadership.
- Strong written and verbal communication skills. ability to present operational metrics and escalation status to technical and non-technical audiences.
- Ability to serve as a decision-making escalation point in the absence of direct management.
- Experience with Power BI report authoring (DAX, data modeling - not just dashboard consumption).
Compensation
- Coordinate the annual PC refresh program - maintaining the refresh schedule based on endpoint lifecycle policy, tracking inventory in the asset management system, managing work items for deployment, and ensuring timely hardware procurement.
Benefits
- At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.
- Manage internal and vendor tickets including escalations across enterprise healthcare and business platforms.
Company info
- Maintain positive relationships with internal customers, vendors, and partner teams.
This listing is sourced directly from BCBSNE's careers page and normalized into a canonical job model.