BetterHelp
Credentialing Team Lead
US - Remote · Full-time
Sponsorship not specified$55k-$75kDetected 36 days ago
CRMExcelLeadershipCommunication
About the role
- Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever.
- We deeply invest in our team's well-being and professional development, because we know that business and individual growth go hand-in-hand.
- This role will be responsible for supervising and improving all Credentialing and Recredentialing Workflows and Team Members.
Responsibilities
- Provide day-to-day guidance, training, and support to credentialing associates
- Design, document, and implement scalable credentialing workflows and standard operating procedures (SOPs).
- Collaborate cross-functionally to ensure credentialing processes integrate smoothly with clinical, compliance, and billing teams.
- Manage relationship with CVO (Credentialing Verification Organization), Verifiable
- The chance to build something that changes lives - and that people love
Requirements
- 1+ years experience supervising credentialing associates
- Strong understanding of NCQA credentialing requirements and best practices.
- Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable).
Skills
- Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion.
- Analyze and update processes to improve timelines
- Liaise with CVO to resolve any issues or delays in the credentialing process.
Compensation
- Develop and maintain dashboards, reports, and trackers related to provider credentialing and compliance.
- Analyze data to identify trends, delays, or potential risks in credentialing timelines.
- Provide regular updates to leadership on key metrics and process improvements.
- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- The base salary range for this position is $55,000 - $75,000.
Benefits
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026.
- At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an
- Total compensation is based on several factors - including, but not limited to, type of position, location, education level, work experience, and certifications.
Equal opportunity
- Equal Opportunity Employer.
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