Herewith Inc.

Customer Service Representative - Family Care Solutions

Houston, Texas

Sponsorship not specifiedDetected 14 days ago

SalesforceCustomer SupportCommunicationCollaboration

About the role

We are seeking a compassionate, persuasive and professional Customer Service Representative to join our team.
In this role, you will engage families who are exploring care options for their loved ones.
Your goal is to understand their needs, address concerns, and confidently guide them toward closing a care solution.

Build trust by handling sensitive situations with empathy and professionalism.
Document all interactions in Salesforce and G-Suite accurately to track progress and maintain continuity
Collaborate with care teams to ensure smooth onboarding and strong customer experiences.
Maintain compliance with confidentiality standards and company policies.
Build confidence by guiding families through the decision-making process with empathy and professionalism.
Disciplined in follow-through to support families through the care process.
Works seamlessly with internal teams to deliver care solutions efficiently.

Strong consultative sales skills with proven ability to close over the phone.
Ability to quickly establish rapport and credibility in sensitive emotional conversations.
Experience in sales, customer service, or care coordination ( healthcare or service industry experience preferred).
Exceptional listening, empathy, and communication skills across multiple channels (Phone, SMS, Email)
Excellent verbal and written communication skills across multiple channels (phone, email, SMS).
Ability to manage multiple family cases with consistent follow-up and strong organization.
Core Competencies
Closing Ability: Comfortable guiding hesitant families to commitment with empathy and confidence.
Persistence & Follow-Up: Disciplined in follow-through to support families through the care process.
Trust-Building: Ability to quickly establish rapport and credibility in sensitive emotional conversations.
Professional Communication: Clear, respectful, and persuasive communication style.
Team collaboration: Works seamlessly with internal teams to deliver care solutions efficiently.

This listing is sourced directly from Herewith Inc.'s careers page and normalized into a canonical job model.