Harvard University

Director of Residential Dining Operations

Cambridge, MA, United States · Director

Sponsorship not specifiedDetected 10 hours ago

HRPerformance ManagementEmployee RelationsCustomer SupportLeadershipCommunicationCollaborationMentoringPublic SpeakingMicrosoft OfficeFood Safety

About the role

Why join Harvard University Central Administration?
Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
This individual will be a strategic leader, with excellent interpersonal and communication skills, creating a bridge between daily operational activities and longer-range strategic plans.

Working with key partners at HUDS and Harvard College, develop a strategic and proactive approach to programming and services that advances the mission of the College.
This includes visionary leadership that manages extensive student feedback with broader House Life goals to create a program that strategically supports the community while managing program resources for efficiency and effectiveness.
Engage the community in daily and broader-reaching dialogue about the meal plan experience. Utilize customer feedback and survey data to develop action plans and motivate teams to continuously improve.
Participate in the HUDS Senior Leadership Team as a colleague and collaborator, working to creatively and collectively share and resolve issues and craft solutions that support the entire department.
Lead a professional service team in the overall management, preparation, and delivery of approximately 18,000 meals per day in full compliance with all food and occupational safety regulations and customer service expectations.
Oversee systems and processes that manage key expense categories (food, labor, revenue, safety, and sanitation).
Develop and maintain positive and professional relationships with internal and external University stakeholders.
Implement and manage strategic sustainability goals.
Campus Partners and Key Resource Relationship and Engagement
Build strong relationships with key campus partners and stakeholders at FAS, The College, and within campus

Minimum of 10 years' senior leadership experience in a major collegiate food service or corporate environment including responsibility for residential dining programs, preferred.
Strong record of exceptional business acumen including, but not limited to strategic planning, financial and human resource management, budget development and management, etc.
Operational experience with a variety of food service applications and computerized menu management systems.

Degree in Hospitality Management, Culinary Arts or related field preferred.
Outstanding communication skills including interpersonal communication, writing, public speaking and presenting, teaching and instruction.
Exceptional customer service skills.
Highly skilled at addressing complex situations and negotiating successful outcomes with a diverse group of stakeholders.
Experience managing in a unionized environment and general knowledge of labor relations practices.
Extensive knowledge of current food trends.
Proficiency in Microsoft Office applications.
Ability to become ServSafe Certified within six months of employment.
Ability to work nights, weekends and holidays as needed.

Provide strong operations and financial oversight, including compiling annual budgets, capital and facilities renewal budgets, and long-range planning.
Residential Dining has an annual operating budget of more than $40 million and employs more than 300 unionized staff plus approximately 40 managers.

Ensure that the physical plant is well run and in good repair, and that services are right sized to meet community needs.
We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

This listing is sourced directly from Harvard University's careers page and normalized into a canonical job model.