Internal Job Board

Internal Job Board

Temporary Store Manager - Mayfair Victoria

Victoria, British Columbia, United States · Contract

Sponsorship not specifiedDetected 5 days ago
ExcelPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationCritical ThinkingTime ManagementMentoringAdaptability

About the role

  • These are more than just buzzwords to you - they're a way of life.
  • But you know that there's more to it than just the numbers - it's also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence.
  • Mayfair Victoria Pay $61,250 - $61,250 CAD Best of luck on your job search, and don't forget to follow us to learn more! <a href="https://weare.lush.com/"

Responsibilities

  • Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
  • Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals.
  • Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns.
  • using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget.
  • Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
  • Training and developing your management team
  • Training and developing your team on brand, product, and service
  • collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
  • Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
  • And as you lead your team to greatness, you'll be constantly assessing your own performance and seeking feedback, resources, and opportunities to grow and develop.

Requirements

  • 3-5 years managing in a retail environment.
  • Knowledge and interest in skincare, natural beauty, and ethical business
  • Experience with consultation-based customer service models
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required.
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Required:
  • Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
  • Excellent listening and communication skills
  • Excellent analytical, critical thinking and troubleshooting skills.
  • Excellent organization and time management skills
  • Strong customer service, supervisory and sales skills
  • Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.
  • Preferred:
  • Ability to develop and train staff through positive coaching and feedback.
  • Strong record of accomplishment of developing retail staff careers.

Benefits

  • An unconventional retail structure to support your entrepreneurial spirit

Company info

  • Tuesday, July 21st, 2026
  • Interview Plan
  • Ever wondered what it's like behind the bubbles? #lushcareers
  • Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US.
  • We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.
  • educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
  • Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
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