Eight Sleep

Eight Sleep

Full Stack Engineer - Customer Experience

San Francisco, CA or New York, NY · Full-time

Sponsorship not specifiedDetected 174 days ago
JavaScriptTypeScriptPythonFull-Stack DevelopmentSQLSite Reliability EngineeringMachine LearningAgentic AICustomer SupportAvidCommunicationCollaboration

About the role

  • We are looking for a Full Stack Engineer to be the technical backbone of our Customer Experience (CX) transformation.
  • 5+ years of full stack engineering experience (Python, TypeScript/JavaScript, SQL)

Responsibilities

  • Every role at Eight Sleep is a chance to create cutting-edge technology, collaborate with world-class talent, and help shape a future where sleep isn't passive - it's a powerful tool for living better.
  • If you're tired of the ordinary and driven to build at the edge of what's possible, this is your moment.
  • Join us and lead the movement that's transforming how the world sleeps and what we're all capable of when we wake up.
  • Develop monitoring systems and dashboards to track AI performance and surface insights about customer issues
  • Identify automation opportunities across the support team's troubleshooting flows
  • Collaborate with Software, Hardware, ML, and Operations teams to reduce the time to root cause and resolve issues, as well as prevent issues from happening again
  • Create the integrations, AI tools, and MCP servers that give our AI agents secure, scope access to the tools needed to ensure customers have a world class experience
  • Own the design and development of AI systems and tools that find and fix issues for customers

Requirements

  • Strong ability to work independently and unblock yourself - you don't wait for others to solve problems
  • Experience building tools, integrations, or automation systems - you must have built systems that use AI and used AI to build systems.
  • Ability to leverage and orchestrate AI coding assistants effectively - you'll be expected to use Claude, Devin, and similar tools daily
  • Strong debugging skills and the ability to dive deep into complex technical issues
  • Comfort with ambiguity and the ability to define structure in a fast-moving environment
  • You have side projects outside of work that you're excited to tell us about

Nice to have

  • Experience with customer support, SRE, or building chatbots is a plus

Skills

  • Excellent communication skills to work across engineering, product, operations, and CX teams
  • You are willing to roll up your sleeves and use whatever language or framework will best help you get the job done

Compensation

  • Equitable compensation and continuous equity investment

Benefits

  • Join the Sleep Fitness Movement
  • As the world's first sleep fitness company, we're redefining what it means to be well-rested and building the most advanced hardware, software, and AI technology to make it possible.
  • We are trusted by high performers, professional athletes, and health-conscious consumers in over 30 countries worldwide.

Company info

  • If you join us you'll get your own Pod, along with other benefits.
  • Learn more at eightsleep.com/careers http://eightsleep.com/careers
  • At Eight Sleep we continually celebrate the diverse community different individuals cultivate.
  • As an equal opportunity employer, we stay true to our values by ensuring everyone feels they can flourish and grow.
  • We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  • a Pod of their own.
  • This is a unique opportunity to work at the intersection of AI, customer experience, and software engineering - building solutions that directly impact hundreds of thousands of customers.
  • Our flagship product, the Pod, is a testament to our culture of excellence, beloved by hundreds of thousands of customers worldwide.
  • We operate with intensity because our mission demands it.
  • At Eight Sleep, we're on a mission to fuel human potential through optimal sleep.

Visa & Work Authorization

  • employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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This listing is sourced directly from Eight Sleep's careers page and normalized into a canonical job model.