Collegeboard

Director, Product Owner, CSS Profile

Remote - USA · Director

Sponsorship not specified$80k-$135kDetected 30 days ago

CSSProduct ManagementProduct StrategyProject ManagementAgileCustomer SupportLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingWriting

About the role

The Financial Aid Products and Services team is a close-knit, dedicated group of professionals with a passion for higher education.
We pride ourselves on innovation through continuous improvement of our products and services.
The CSS Profile team works closely with our broader ecosystem, including Institutional Methodology, Institutional Needs Analysis System, Net Price Calculator, and PowerFAIDS.

Complete user acceptance testing and support release testing
Own, plan, and maintain the full product backlog, including enhancement requests
Groom and prioritize the backlog to support yearly improvements aligned with the overall product strategy
Collaborate with other product owners, IT, and external partners to ensure successful planning and on-time delivery
Develop a deep understanding of customer needs to anticipate future demands
Drive processes and procedures to meet key operational metrics (uptime, customer satisfaction, contact rate, completion rates, SLAs)
Collect inputs, analyze user needs, and develop business requirements for CSS Profile through user interviews, focus groups, and cross-functional collaboration
Document requirements using business use cases, specifications, mock-ups, workflow charts, and diagrams
Provide guidance and subject matter expertise to support others in developing requirements documentation
You own and manage the yearly release and ongoing product operations, with a focus on innovation, stability, and efficiency.

All CB employees are required to occasionally travel to meet in person for business purposes.
5-7 years of direct, on-campus Financial Aid experience
Bachelor's degree
Strong knowledge of postsecondary financial aid administration, including federal requirements, institutional practices, delivery systems, and software products
Experience in product ownership, product management, or project management
Ability to understand customer needs and translate them into effective, scalable solutions
Experience with digital product development, cloud computing, or SaaS

A passion for expanding educational and career opportunities and mission-driven work
Clear and concise communication skills, written and verbal

You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process.
Experience translating customer needs into product vision and requirements
Position the product for future success by staying ahead of higher education and technology trends

The team is committed to providing exceptional tools and customer support to students and colleges, facilitating the awarding of over $10 billion in financial aid each year.
We also partner with a variety of external vendors to support our products and customers.
About the Opportunity
As the Director of CSS Profile, you are the product owner for a critical financial aid tool that helps over 400,000 students access need-based financial aid each year.
You are a collaborative partner who drives product innovation to exceed customer expectations (students, parents, and colleges).
You will drive student access and support institutions by listening closely to users, collaborating across teams, implementing improvements, and ensuring reliable systems that guide students through the financial aid process.

This listing is sourced directly from Collegeboard's careers page and normalized into a canonical job model.