TopHat HR
IT Support & Workplace Operations Coordinator
Toronto, ON
Sponsorship not specifiedDetected 9 days ago
LLMsA/B TestingInventory ManagementCommunicationProblem Solving
About the role
- Reporting to the IT Manager, this role will empower Top Hatters by enabling end-user productivity through technology, and delivering a high-quality employee experience in our Toronto HQ.
- This role is based in our Toronto HQ and requires 5 days per week on-site, with occasional flexibility to work from home as needed.
Responsibilities
- Help desk ticket resolution and manage a support ticket queue
- Support cross-functional IT work and projects, driving transformative IT changes
- Networking support and troubleshooting
- Monitor and maintain office supplies (e.g., printer/copier toner, paper, snacks, coffee, etc.)
- Top Hat sub-tenant management and support
- Be the day-to-day contact person with our property management partners
- A noble mission that creates meaningful, fulfilling work
Skills
- Proactive problem-solving
- Excellent communication and interpersonal skills
- Meticulous attention to detail
- Affable, customer-first attitude
- High level of proficiency in managing time effectively
- 3+years of experience on an office team in a Mac-based environment
- Excellent spreadsheet and administrative capabilities
- Familiarity and experimentation with Generative AI
- Experience with device management (inventory management)
Benefits
- Execute in-office processes, including shipping/receiving, snacks, mail, and health & safety
- Professional learning and development for all role levels
- Competitive health benefits that start on day one
- Innovative PTO policy with lots of time and space for self-care
- Flexible, remote first work environment
Company info
- A team that cares deeply for customers and for each other
- Passionate customers that believe in us-and what we do
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This listing is sourced directly from TopHat HR's careers page and normalized into a canonical job model.