Interface

Marketing Manager, Customer Engagement – Americas

LaGrange, GA, USA · Senior · Contract

Sponsorship not specifiedDetected 90 days ago

CRMSalesCustomer SuccessLeadershipCollaboration

About the role

Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.
This leader will shift the customer experience function from event execution to intentional, insight‑driven customer engagement, creating clarity, consistency, and accountability across teams.

Define and own the Americas customer engagement and experience strategy, aligned to sales growth priorities, marketing objectives, and Interface's purpose and sustainability commitments.
Serve as a strategic advisor to sales and marketing leadership, ensuring customer engagement investments drive relationship depth, pipeline influence, and brand preference.
Experience Design & Delivery
Ensure experiences are designed with clear objectives, defined audiences, intentional narratives, and measurable outcomes in addition to logistics.
Leverage subject‑matter experts, facilities, and regional assets strategically to deliver differentiated, insight‑led customer experiences.
Maintain executive‑level standards for quality, hospitality, brand expression, and operational excellence.
Design, implement, and continuously optimize scalable experience and event processes, from intake and prioritization through execution and follow‑up.
Partner with sales enablement on the CRM engagement workflow for customer experiences, ensuring accurate data capture, visibility, and alignment with sales processes.
Establish clear governance, roles, and decision rights across team members, vendors, internal partners and stakeholders.
Translate engagement data and insights into recommendations that inform future investments, experience design and resource allocation.

7-10 years of progressive experience in customer experience, marketing, sales enablement, or related disciplines.
Strong background supporting complex, field‑based, sales‑driven organizations is a plus.
Experience leading and evolving teams through change, scale, or reorganization.
Highly effective communicator with presence and influence.
Strategic mindset paired with strong operational discipline and follow‑through.
Bachelor's degree in Business, Marketing, or related field.
Travel approximately 25%, primarily between Atlanta and Troup County, with occasional travel across the Americas.

A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business.

Contribute to the Americas Marketing Annual Operating Plan and broader commercial planning efforts.

Establish a clear vision, operating model, and engagement framework that governs how customer interactions are planned, delivered, and measured across the region.

Interface Troup County Campus, LaGrange, GA
Additional work environments vary based on customer engagements and events.
4 - Mid-Senior Level / Management
We are a VEVRAA Federal Contractor.
We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia.
An Equal Opportunity Employer including Veterans and Disabled.

This listing is sourced directly from Interface's careers page and normalized into a canonical job model.