pcs
Senior IT Support Engineer
Louisville, Tennessee · Senior
Sponsorship not specifiedDetected 20 days ago
AzureCustomer SupportDNSCommunication
About the role
- This position requires communicating with clients and following appropriate processes and procedures to resolve the client's technical issues.
- 1 - Resolves technical issues for clients following appropriate policies and procedures
- Serves as an escalation point and mentor for other engineers
Responsibilities
- This position will work with management, senior network engineers, project engineers and support engineers to achieve client satisfaction with our service.
- Provides top level technical support to clients
- Serves as a trainer for new/existing team members in the support department
- Occasionally works to support the Projects team with configuration of On-Prem/Azure AD
Requirements
- Must have and continually exhibit excellent client service and communication skills
- Must have and continually exhibit excellent documentation and data entry skills
- A minimum of 3 years of experience in technical support services, Bachelor's degree or technical college degree
- A minimum of 2 years managing an Active Directory environment
- Advanced knowledge of Microsoft server operating systems, workstation operating systems and desktops applications
Skills
- Cloud Administration including Office 365, Entra ID, MDM Enrollment and Policies using Microsoft Intune
Company info
- We are each accountable for individual and team results
- We are team Players - We collaborate and cooperate to get things done
This listing is sourced directly from pcs's careers page and normalized into a canonical job model.