Backblaze External Website

Customer Programs Manager

Remote - US · Full-time

Sponsorship not specified$125k-$145kDetected 13 days ago

AWSAzureCloud PlatformsRESTMachine LearningSalesCustomer Success

About the role

Service standards across every motion - direct, white-label, OEM, self-serve.
You'll work alongside the VP of Customer Success and a lean, senior team with a mandate that's clear: make customers stick, grow, and tell other people about us.
You will not be maintaining someone else's programs.

Own the post-sales experience.
From the self-serve developer to the Fortune 500 AI/ML deployment, the experience should be consistent, intentional, and yours to design.
Build the Voice of Customer engine.
Synthesize CSAT, NPS, churn signals, support trends, and qualitative feedback into clear insights that move the needle in Product, Support, and CS.
Build the one that earns a seat in the roadmap conversation.
Run the partner and enterprise onboarding machine.
Define the end-to-end experience for white-label partners, OEM integrations, and enterprise accounts: readiness checklists, go-live criteria, escalation paths, and the handoff from Sales to post-sales delivery.
Bring Support into the Sales-to-CS handoff.
Write the playbooks and runbooks that let teams deliver consistently at scale.
The post-sales org runs on the infrastructure you build.

You have real experience with VOC programs, NPS/CSAT frameworks, or customer feedback systems - and you know how to turn data into decisions that people actually act on
You have 5+ years in Customer Success, Customer Experience, or Program Management - ideally in B2B SaaS or cloud infrastructure - and you've owned programs end-to-end, not just supported them
you can hold a conversation with a solutions engineer and a CMO in the same afternoon and be equally useful to both
You have a bias toward action and a low tolerance for documentation that never turns into programs
Experience with white-label, OEM, or channel partner models - you understand the nuance of managing a partner who manages the end customer
Experience with data and reporting infrastructure that feeds program measurement

Healthcare for family, including dental and vision
RSU grants for full-time employees
Flexible vacation policy
Maternity & paternity leave
MacBook Pro to use for work, plus a generous stipend to personalize your workstation
Childcare bonus (human children only)
Learning & development program
Commuter benefits

BLZE) is the object storage leader - the low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob.
We power backup, media workflows, AI/ML pipelines, and application hosting for more than 500,000 customers, from solo developers to Fortune 500 enterprises.
We crossed $100M in
make customers stick, grow, and tell other people about us.
This is not a coordinator role.
You will be building them from scratch, owning them end-to-end, and turning customer insight into company strategy.
This is not a coordinator role. You will not be maintaining someone else's programs. You will be building them from scratch, owning them end-to-end, and turning customer insight into company strategy.
Make customers successful faster.
Build a scalable enablement program - content, certification paths, and self-service resources - that cuts time-to-value for new customers and reduces load on CS and Support.
These customers bring complexity.

This listing is sourced directly from Backblaze External Website's careers page and normalized into a canonical job model.