Bullish
Specialist, IT Support
New York, USA · Staff+
Sponsorship not specified$80k-$110kDetected 90 days ago
iOSAndroidLinuxJiraDNS
About the role
- Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar.
- CoinDesk Indices - a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries.
- CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics.
Responsibilities
- Systems Administration: Manage user access, groups, and security policies within Okta, Google Workspace, and Microsoft 365.
- Ticketing & Workflow: Efficiently manage and prioritize incoming requests via Jira Service Management, ensuring SLAs are met with a focus on "first-touch" resolution.
- Mobile & Peripherals: Provide expert-level support for iOS, Android, and Linux devices, as well as office infrastructure including printers, A/V equipment, and network peripherals.
- Manager, IT Support
- Bullish is seeking an IT Support professional to join our growing team in New York.
- You will manage the full lifecycle of employee hardware and software, from white-glove onboarding to complex troubleshooting.
- We value ownership -when a problem lands on your desk, you own it until it's resolved.
- Manage user access, groups, and security policies within Okta, Google Workspace, and Microsoft 365.
- Efficiently manage and prioritize incoming requests via Jira Service Management, ensuring SLAs are met with a focus on "first-touch" resolution.
Requirements
- 5+ years of experience providing IT support in global corporate environment
- prior work experience in a FinTech/Crypto company desired but not required
- Proficiency using Jira or similar enterprise-grade ticketing platforms.
- You operate with a high degree of professional maturity and don't require micro-management.
- 5+ years of experience providing IT support in global corporate environment; prior work experience in a FinTech/Crypto company desired but not required
Compensation
- The anticipated base salary for this position is $80,000 - $110,000 + discretionary annual target bonus + performance incentives/benefits.
- Offered salary will be reflective of job related knowledge, skills and commensurate experience.
Benefits
- Bullish US LLC & CoinDesk Inc. are committed to offering competitive compensation and benefits.
Company info
- We are fast evolving and striving towards being a globally-diverse community.
Equal opportunity
- Bullish is proud to be an equal opportunity employer.
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This listing is sourced directly from Bullish's careers page and normalized into a canonical job model.