24 Hour Home Care - Corporate Division

Supervisor, Operations

Concord, CA

Sponsorship not specified$71k-$85kDetected 8 hours ago

ComplianceCRMCustomer SupportPatient CareLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

Oversee daily branch operations by monitoring workflows, resolving service issues, and ensuring customer service standards and follow-up activities are completed effectively.
Provide day-to-day coaching, training, and workflow oversight to Customer Service Coordinators, reinforcing service standards and supporting team development.
This role oversees daily workflows, customer service operations, call center performance, and case escalations to ensure a consistent, high-quality experience for clients and caregivers.

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24
Monitor call center performance, manage queue activity, track key service metrics, and recommend improvements to enhance responsiveness and customer satisfaction.
Serve as the primary escalation resource for complex client, caregiver, and service issues, partnering with cross-functional teams to drive timely resolution and improve operational outcomes.
Identify operational trends, workflow improvements, and process efficiencies while partnering with leadership to implement solutions that support branch performance.

You are a passionate and performance-driven t eam player, eager to take on a key role in our company's growth.
Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
experience in healthcare, home care, disability services, or a similar service environment preferred.
Previous lead, senior coordinator, or supervisory experience preferred.

Associate's degree required
bachelor's degree preferred.
2+ years of operations, customer service, staffing, scheduling, or care delivery experience
Proficiency with Microsoft Office
experience with CRM, scheduling, or EVV systems preferred.
Strong communication, organizational, and problem-solving skills
bilingual Spanish is a plus.

Customer service
Team leadership
Workflow coordination
Call center operations
Problem-solving
Communication
Organization
Coaching
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
By Email: info@dcba.lacounty.gov

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Work with Purpose. Make a Real Impact.
At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
Watch this short video to see the heart behind our work and the impact our teams create every day.
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently.
As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Work with Purpose.
Make a Real Impact.
At 24 Hour Home Care, we believe everyone deserves to live safely and independently.
Our team makes that possible for the communities we serve.
From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.
At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision.

This listing is sourced directly from 24 Hour Home Care - Corporate Division's careers page and normalized into a canonical job model.