Blackbaud

Blackbaud

Principal Product Manager – Payment Operations Value Stream

Remote, United States of America · Principal

Sponsorship not specified$117k-$158kDetected 84 days ago
AzureDevOpsMachine LearningProduct ManagementAgileCRMCustomer SuccessCustomer SupportLeadershipCommunication

About the role

  • Ensure alignment with GTM strategy, AOP, and long-range planning outcomes.
  • Resolve intra-ART priority conflicts using economic impact and value scoring.
  • Align the Payment Operations backlog with Enterprise, Value Stream, and platform priorities, including capacity and funding guardrails.

Responsibilities

  • Build and refine a prioritized Feature backlog for the Payment Operations value stream.
  • Collaborate with Product Owners to ensure high-quality decomposition into user stories.
  • Drive friction reduction and reliability improvements across payment experiences while maintaining regulatory, risk, and compliance standards.
  • Partner with internal teams that rely on Payment Operations (e.g., product, support, finance, risk/compliance, and customer success) to align on experience design and operational readiness.
  • Collaborate across Operations, Product, Risk/Compliance, Finance, Legal, Customer Support/Success, and IT to align feature scope with operational impact, controls, and readiness.
  • Influence without authority to drive shared accountability across the value stream.
  • Define and track KPIs and partner with analytics teams to monitor performance and adjust improvements accordingly.
  • Translate Payment Operations value stream strategy into an experience roadmap that drives measurable business impact.
  • Lead both the software changes and associated business process changes.
  • Lead definition of end-to-end journey improvements across Payment Operations capabilities, balancing customer experience, operational efficiency, and control requirements.

Nice to have

  • Product management experience in Fintech SaaS products and services SAFe PMPO certification.
  • Experience working in or with SAFe Agile Release Trains (ARTs) and PI Planning, including feature definition, WSJF-based prioritization, and dependency management.
  • Experience with end-to-end payment processing and operations, including authorization, settlement, refunds, disputes, fraud/risk, and reconciliation.
  • Experience defining technical and user requirements in Application Lifecycle Management software such as AzureDevOps or JIRA.
  • Familiarity with enterprise data and architecture domains.
  • Experience leveraging AI/ML-enabled platforms to automate operational workflows (e.g., payments processing, reconciliation, exception handling, KYC/AML reviews).
  • Proven ability to identify high value AI use cases and translate them into measurable operational outcomes (cost, risk, cycle time, accuracy).
  • Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI.

Skills

  • BLKB) is the world's leading cloud software company powering social good.
  • Enter Features into Agile Lifecycle Management tool (Azure DevOps).
  • Strong analytical capability and prioritization skills including WSJF or similar frameworks.
  • Excellent communication and facilitation skills.

Compensation

  • The starting base pay is $117,200.00 to $157,500.00.

Benefits

  • Partner with Value Stream Owner, Business Architects, and Solution Architects to maintain unified vision across Payment Operations capabilities.
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This listing is sourced directly from Blackbaud's careers page and normalized into a canonical job model.