Serene Health

Healthcare Enrollment Supervisor

San Diego, CA · Contract

Sponsorship not specified$29k-$33kDetected 19 hours ago

CompliancePerformance ManagementCustomer SupportHIPAALeadershipCommunicationCollaborationMentoring

About the role

The official title of this role is Opt-In Team Supervisor.
The Opt-In Team Supervisor is responsible for the day-to-day supervision of Healthcare Representatives engaged in member outreach, enrollment, and benefit facilitation for Serene Health's Enhanced Care Management (ECM) Program.
This role serves as a critical operational link between frontline staff and the Opt-In Manager, ensuring that individual and team performance meets or exceeds established productivity targets, quality benchmarks, and compliance standards.

Maintain accurate and up-to-date member data across all assigned datasets, ensuring data integrity, completeness, and adherence to recordkeeping standards.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
401(K): Building your financial future with us.

Excellent communication, interpersonal, customer service, and organizational skills.
Proficient computer skills and experience with Microsoft Office.
Identify and address productivity blockers - including workflow inefficiencies, system issues, or skill gaps - in a timely manner.

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Short & Long-Term Disability
Flexible Spending Accounts: Manage your finances with flexibility.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer.
Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Optima Medical Management Group is a drug-free workplace.
Employment is contingent upon a successful pre-employment drug screening and background check.
Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws.
Pre-Employment

The official title of this role is Opt-In
This role serves as a critical operational link between frontline staff and the Opt-In Manager, ensuring that individual and team performance meets or exceeds established productivity targets, quality benchmarks, and compliance standards.
Generate and distribute daily, weekly, and monthly performance reports covering enrollment rates, outreach activity, call volumes, attempt-to-contact ratios, and conversion metrics for review by the Opt-In Manager.
Track and report individual and team Key Performance Indicators (KPIs); escalate trends, anomalies, or performance gaps to the Opt-In Manager with supporting data.
Escalate performance concerns, disciplinary needs, or recurring attendance issues to the Opt-In Manager with documented evidence.
Communicate regulatory updates, policy changes, and compliance directives from the Opt-In Manager to the team; confirm staff acknowledgment and understanding.
Report potential compliance violations, breaches, or irregularities to the Opt-In Manager and/or Compliance Officer immediately upon identification.

This listing is sourced directly from Serene Health's careers page and normalized into a canonical job model.