A16zcrypto

Payments Operations & Fraud Analyst

New York · Full-time

Sponsorship not specified$120k-$150kDetected 63 days ago

SQLCommunication

About the role

We make others better - taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth.
ABOUT THE JOB As our Senior Payments Operations & Fraud Analyst, you'll be the first dedicated owner of payments operations and fraud at Blackbird.
Disclosure in accordance with New York City's Pay Transparency Law.

develop the monitoring and alerting protocols that enables scalable business operations
Lead triage and resolution of consumer and restaurant payment issues, with clear SLAs by category and a high bar for response quality
Own the strategy and implementation of how Blackbird manages and addresses risk exposure across the business
Lead investigation and analysis of emerging risk areas
partner with Operations and Product to ship durable solutions
Partner with engineering to build our risk management platform
Build a feedback loop from operations into product and engineering, ensuring repeat issues become scalable fixes
Ensure money moves reliably across every flow; develop the monitoring and alerting protocols that enables scalable business operations
Lead investigation and analysis of emerging risk areas; partner with Operations and Product to ship durable solutions
Partner with engineering to build our risk management platform; evaluate third-party platforms as we scale

4-7 years in payments operations, fraud operations, or risk analytics at a fintech, payments company, or marketplace
you can summarize an incident in three sentences for an exec audience
Experience standing up a payments ops or fraud function from scratch
Working knowledge of Nacha rules and return rate thresholds
Familiarity with processor dashboards (Stripe, Adyen, or similar) and payout infrastructure ( Bill.com )

Depending on your work location and experience the target annual salary for this position can range from: $120,000-$150,000 USD.
Disclosure in accordance with New York City's Pay Transparency Law.
Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.
For US applicants, you may view the Know Your Rights notice here.
Additionally, Blackbird participates in the E-Verify program.
Join us and find out what the best work of your career could look like here at Blackbird.

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world's best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine.
Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product - committed to our mission and instinctively think like and go the extra mile for our customers.
We are elite performers - striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit.
We hold one another accountable to living out our talent principles as we march together to achieving our mission.
Define and own all operational payment workflows for customers and partners
Define, build, and operate a scalable account integrity program that protects customers and keeps the platform trusted

Commitment to Equal Opportunity
Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.
Equal Opportunity
Equal Opportunity Employer.

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