CrowdStrike, Inc.
Readiness Services Consultant (Remote)
USA - Remote
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About the role
- This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.
- Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
- Execute timely account reviews, follow-up documentation, and service scoping
Responsibilities
- Develop and maintain customer success plans with clear next steps
- Support team pipeline growth through strategic account expansion
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Requirements
- Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting
- Proven track record of managing senior-level relationships in technical environments
- Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
- Track record of implementing program improvements
- Knowledge of security frameworks and compliance requirements
- Previous experience in incident response or security consulting
- Experience with service delivery optimization and process improvement
Skills
- Ready to join a mission that matters?
- Platform to work with industry-leading security professionals and technologies
- Variety of learning and growth opportunities
- Chance to build and maintain strategic customer relationships
Compensation
- Market leader in compensation and equity awards
Benefits
- Market leader in compensation and equity awards
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
Company info
- Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.
- Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
- We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
- As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives.
- Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
This listing is sourced directly from CrowdStrike, Inc.'s careers page and normalized into a canonical job model.