Genesys

Genesys

AI Strategy Engagement Lead, CX Advisory

United States, USA

Sponsorship not specified$136k-$239kDetected 71 days ago
Machine LearningData VisualizationNLPAgentic AIBusiness DevelopmentExcelCustomer SuccessLeadershipCommunicationCollaborationPublic SpeakingAdaptabilityMicrosoft Office

About the role

  • We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
  • They should have a passion for leveraging AI to solve real-world problems, a deep understanding of operational efficiency, and a track record of delivering business value through data-driven decision-making.
  • Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.

Responsibilities

  • Lead AI Transformation initiatives, ensuring customer success throughout the consulting lifecycle, from pre-sales activities to delivery and post-implementation support.
  • Facilitate design thinking workshops and work sessions to define AI opportunities, solutions, and transformation roadmaps.
  • Analyze data and customer processes to provide strategic AI recommendations that drive measurable impact.
  • Collaborate with Genesys product, engineering, and delivery teams to ensure the seamless integration of AI solutions into the Genesys platform.
  • Build and refine repeatable AI advisory and transformation frameworks, with an emphasis on scalable and industry-specific solutions.
  • Partner with cross-functional teams (e.g., Product, Sales, Marketing) to position Genesys's AI capabilities as a competitive differentiator in the market.
  • Contribute to the creation of sales collateral, thought leadership materials, and AI success stories to drive business growth.
  • Support RFP responses, SOW development, and other pre-sales activities to drive the adoption of AI solutions.
  • Solution Design & Development
  • Collaborate with internal and external stakeholders to champion ethical AI practices, ensuring solutions are secure, compliant, and aligned with customer needs.

Requirements

  • 10+ years of relevant experience, preferably in management consulting, AI strategy and transformation, or SaaS value consulting role in an analytical environment
  • Proven track record in delivering large-scale AI-driven initiatives within enterprise environments.
  • Familiarity with AI integration into SaaS platforms, especially in contact center or CX transformation settings.
  • Experience with designing and deploying AI-based solutions to improve customer and operational outcomes.
  • Strong ability to define and execute AI roadmaps that align with business objectives.
  • Strong ability to use data storytelling techniques to translate technical insights into actionable business recommendations.
  • Proficiency in creating impactful presentations using tools such as Excel, PowerPoint, and data visualization platforms.
  • Background
  • relevant masters is a bonus
  • AI Expertise
  • Deep understanding of AI technologies, including machine learning, natural language processing, automation, and analytics.
  • Strategic Thinking and Leadership
  • Proven ability to influence C-suite executives, align cross-functional stakeholders, and drive executive-level decisions that accelerate AI adoption and value realization.
  • Adept at identifying, structuring, and solving complex business problems using AI-driven insights.
  • Data-Driven Decision-Making

Nice to have

  • A bachelor's degree (business or STEM focus preferred)

Skills

  • To learn more, visit www.genesys.com.

Compensation

  • This role has a market-competitive salary with an anticipated base compensation range listed below.
  • $135,600.00 - $238,600.00

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Open Time Off in addition to 10 paid holidays
  • Click here to view a summary overview of our Benefits.

Company info

  • Develop tailored AI strategies and solutions by understanding customers' business challenges, goals, and operational contexts.
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This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.