Proconex

Service Coordinator

Royersford, Pennsylvania, United States · Mid

Work authorization requiredDetected 36 days ago

ERPCustomer SupportMechanical DesignCommunicationOrganizational Skills

About the role

The Mechanical Service Coordinator at Proconex is responsible for managing the scheduling, dispatch, and logistical coordination of mechanical service operations with a focus on pressure relief valve work.
This role serves as a central point of communication between technicians, customers, and internal departments to ensure the efficient and timely execution of service requests, repairs, installations, and preventative maintenance.
The Service Coordinator plays a key role in optimizing workflow, maintaining service quality, and supporting customer satisfaction.

Manage the scheduling, dispatch, and logistical coordination of mechanical service operations.
Coordinate third-party service providers when external support is necessary.
Answer incoming service-related phone calls and provide customer support.

Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time.
2 years of experience in service coordination, field service, or technical support role within the valves, industrial equipment, or mechanical services industry.
Strong data entry experience with an ERP system.
Ability to travel within the territory (PA, NJ, MD, DE) up to 50% of the time.
Source and procure all necessary materials and equipment required for outage execution.
Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings.
Prepare and manage required test documentation for equipment calibration and service.
Handle purchasing parts as required for specific jobs.

Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration required
bachelor's degree preferred.

We are proud to be an employee-owned organization.
Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.
Also, we are not interested in working on a corp-to-corp basis with other companies at this time.
We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.
Serve as the primary point of contact for customers regarding ongoing jobs.
Apply now to join our team and make a difference!

Proconex is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class.

Candidates must be legally eligible to work in the United States without company sponsorship.

This listing is sourced directly from Proconex's careers page and normalized into a canonical job model.